Customer Service Advisor

Zoek Pin Edinburgh, Scotland


Temporary (Full time)

Posted 15 days ago

Customer Service Advisor - Business Banking

Location - Teviot House - Gyle
Start date - November 2021
Rate of pay - £ per hour
Working Hours - Monday to Friday - 9-5 No Weekend Working
Length of contract - minimum 6 months with good opportunity to be extended

As a customer service advisor, you will be key to Helping British Businesses Prosper by supporting UK businesses within a responsible, sustainable and inclusive bank.
As a customer service advisor, you will be the first point of contact for all business banking customer enquiries. You do not need previous customer service experience, but you do need a real can do attitude. As a customer service advisor, you will be responsible for delivering a first class service, using effective questioning and listening skills whilst building a rapport.

Your role as a customer service advisor includes:

  • Working in Account Opening Centre team - Business Banking.
  • Talking customers through the application process for opening up a business account with the bank.
  • Dealing with a mixture of customer in and outbound calls.
  • Processing new business account applications through inhouse systems.
  • Building relationships with customers.
  • Administration work - Updating inhouse systems
  • Carrying out checks on application forms making sure the customer meets the banks criteria.


  • Excellent communication skills both verbal and written
  • Ability to engage empathetically with customers
  • Confident using a computer and updating systems
  • Team work - looking to help colleagues around them
  • Adaptable and able to flex to changes


  • Working as part of a diverse workforce that embraces individuality
  • Being part of a team that helps Britain prosper
  • Excellent training and on-going support
  • Competitive rate of pay/pay progression after 6 months
  • Monthly Pay
  • Potential for extension or a permanent contract

Successful candidates must go through vetting checks and must pass a CREDIT CHECK and a DISCLOSURE SCOTLAND CHECK.

If you are interested please apply with your most up to date CV.

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