Customer Service Advisor

Zoek Pin Edinburgh, Scotland

10.3300

Temporary (Full time)

Posted 15 days ago

Customer Service Advisor - Business Banking

Location - Teviot House - Gyle
Start date - November 2021
Rate of pay - £ per hour
Working Hours - Monday to Friday - 9-5 No Weekend Working
Length of contract - minimum 6 months with good opportunity to be extended

ROLE DESCRIPTION:
As a customer service advisor, you will be key to Helping British Businesses Prosper by supporting UK businesses within a responsible, sustainable and inclusive bank.
As a customer service advisor, you will be the first point of contact for all business banking customer enquiries. You do not need previous customer service experience, but you do need a real can do attitude. As a customer service advisor, you will be responsible for delivering a first class service, using effective questioning and listening skills whilst building a rapport.

Your role as a customer service advisor includes:

  • Working in Account Opening Centre team - Business Banking.
  • Talking customers through the application process for opening up a business account with the bank.
  • Dealing with a mixture of customer in and outbound calls.
  • Processing new business account applications through inhouse systems.
  • Building relationships with customers.
  • Administration work - Updating inhouse systems
  • Carrying out checks on application forms making sure the customer meets the banks criteria.

SKILLS REQUIRED:

  • Excellent communication skills both verbal and written
  • Ability to engage empathetically with customers
  • Confident using a computer and updating systems
  • Team work - looking to help colleagues around them
  • Adaptable and able to flex to changes

WHAT'S IN IT FOR YOU?

  • Working as part of a diverse workforce that embraces individuality
  • Being part of a team that helps Britain prosper
  • Excellent training and on-going support
  • Competitive rate of pay/pay progression after 6 months
  • Monthly Pay
  • Potential for extension or a permanent contract

Successful candidates must go through vetting checks and must pass a CREDIT CHECK and a DISCLOSURE SCOTLAND CHECK.

If you are interested please apply with your most up to date CV.

Report job View Company Page
Apply on Hirer's Site
Apply on Hirer's Site
Similar Jobs
Loading...