Associate Service Desk Analyst

Zoek Pin West Midlands - This Area Only


Permanent (Full time)

Recently Posted

Role Introduction
Are you interested in starting a career within IT? Join a fast-paced service desk environment that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical support.
What you will do

  • As a Service Desk Analyst, you will be responsible for handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately captured
  • Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
  • Perform and undertake all aspects of support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to ensure the successful resolution of issues, providing workarounds when appropriate

What you will have

  • As a Service Desk Analyst, you will enjoy working in a diverse environment where you have the opportunity to work with different customers on a day to day basis
  • You have high standards and ensures that activities are driven to completion
  • You are a team player and enjoy helping others
  • You are proactive and can prioritise tasks effectively

\nWhat We Do For You

  • Generous Annual Leave –20-25 days, plus public holidays, with the possibility to buy additional days
  • Summer Fridays!Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week)
  • Life Insurance –3-4x times annual salary
  • Top Achievers Club –Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees
  • 65% Internal Mobility –Committed to the development & growth of our people
  • All our benefits are subject to location

Who We Are
Advanced are one of the UK’s largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We’ve grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence.

Find out more at about-us

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