Debt Management Team Leader

Zoek Pin Leeds - This Area Only


Permanent (Full time)

Posted 21 days ago

We have an exciting opportunity for 2 Debt Management Team Leaders to join us. We are looking for a highly motivated individual, who is a natural people person. You will be responsible for Leading and managing a team of advisors to help clients on their journey to becoming debt free. You will do this by supporting and developing your team so that they are highly productive.

It's key role, with a focus on delivering a great client experience every time.

What you will be doing:

Support and develop your team so that they are highly productive, in turn helping us to meet client demand for our service
Provide feedback that helps your team achieve the highest standards of quality and accuracy
Create an inspiring team environment. Recognise high performance, and make effective use of reward and recognition to boost engagement
Hold regular reviews with each team member to discuss performance against objectives, development needs/aspirations, and engagement levels
Recognise any coaching or training needs and take suitable steps to address these
Communicate key messages in an engaging and easily understandable way. Deliver regular team briefing sessions, making sure that all members of your team receive a consistent message and understand any actions required
Accurately record all issues relating to your team on our workforce management and HR tools, for example by recording and monitoring team absence
What we want from you:

A good working knowledge of MS Word, Excel and Outlook
Ability to direct and motivate your team to meet fluctuating levels of client demand
The confidence to manage complex queries, manage objections and take ownership of issues
Effective communication skills both written and verbal
Ability to plan and organise effectively skills, along with a flexible approach
A sound knowledge of the debt recovery process (Desirable)
Experience of leading, managing & developing a team
Experience of dealing with people management processes and policies, for example attendance improvement or performance improvement
A good working knowledge of MS Word, Excel and Outlook
Ability to direct and motivate your team to meet fluctuating levels of client demand
What we offer you:

24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays
Hybrid work - the ability to work from home and from our new offices
An individually tailored personal development plan and ongoing training
The opportunity to buy and sell annual leave
Use of a Charity laptop and headset for working from home
Travel season ticket loans
Discounted car parking
Cycle-to-work scheme
Group personal pension scheme
Westfield Health cash plan
Employee assistance programme
Financial planning
Long service awards
Free tea and coffee in the office
About us:

StepChange are the UK's largest and most comprehensive provider of free debt advice. Hundreds of thousands of people come to us for help every year. Some are at crisis point and many don't see a way out. We help them to find a way out of their debt problems. We don't judge people; we provide the support, guidance and solutions that are needed. Whatever the situation we'll look for practical solutions that make our clients' lives better

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