Customer Service - Breeder Specialist

Zoek Pin Great Bowden, Leicestershire, England

90.0000

Contract (Full time)

Posted 10 days ago

ANIMAL LOVERS REQUIRED

We have an excellent opportunity for a Breeder Services Specialist to join a global FMCG company currently working from home due to Covid.

£90 per day

Mon-Fri (occasional weekend work)

Customer Experience

  • To manage all Breeder/owner's queries promptly, demonstrating our contact centre values at all times by providing first contact resolution where possible to deliver a first-class experience
  • Take ownership of the Breeder/owner's situation, following it through to a successful conclusion and escalating where required.
  • To update the Breeder/owner's account and case notes after every contact and use the appropriate documents/systems to enable accurate reporting statistics

Breeder/consumer Management

  • Understanding the industry requirements and driving professional representation to continuously improve consumer satisfaction scores
  • Build credible relationships with Breeders, understand how we can better service their requirements
  • Flexibility to change and adapt to a frequently changing business environment
  • Attend occasional shows/events and represent Breeder Club

Team Working

  • Participates and supports as an individual and a team member to exceed team and business objectives
  • Ability to effectively interact with team members and stakeholders at all levels of the organisation

Performance Management

  • Track Breeder club performance vs KPI's (NSV per Breeder, Litters per Breeder, Puppy Packs, redemptions) and report on findings
  • Uses systems competently to keep both breeder/consumers' accounts and own records accurately updated
  • To actively support through own knowledge or by recognising the need for specialist support in the areas of legal and regulatory compliance to meet best practice and Company policy
  • Ensuring all Breeders are adhering to the club criteria on-going.

Experience:

  • A genuine passion for service demonstrated through taking ownership and problem solving
  • Be a Pet owner or will have worked with animals in some capacity
  • Customer service/contact centre experience
  • Excellent listening skills and natural empathy
  • Strong communication / telephone / written skills and relationship management
  • Resilience, understanding and patience
  • Internet and Social Media experience (Twitter, Facebook, webchat)
  • Keyboard skills and intermediate knowledge of Microsoft Office including excel
  • Educated to GCSE/O level

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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