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10 miles

Sales Team Manager


£22,000 per annum


The role of Sales Team Manager involves motivating,developing and driving a team of Travel Experts to deliver the highest levelsof sales conversion, call quality and customer service to our customers. Thisrole is also responsible for managing and delivering the highest performance ofshifts within the Reservations Department This role leads and motivates a team of people to succeed. The role involves ensuring that your direct team along withthe entire Reservations department are consistently driven to succeed, toensure that the department exceed their targets, deliver outstanding customerservice, exceptional quality and are a results driven environment.    The Sales Team Manager must have credible knowledge ofmanaging people, driving change, have a proven track record in improvingresults alongside delivering outstanding customer service and quality   Essential Experience •      Previous Sales Team Management •      Proven track record in Coaching and Training ina sales environment •      Experience in driving results •      Change management •      Proven track record in motivating a team •      Excellent time management skills •      Ability to recognise problems and areas forimprovements •      Strong communication skills   DesirableExperience •      Knowledge of HR policies, practices andprocedures   CoreAccountabilities •      Accountability for team performance, includingcoaching and development of team members individual performances. •      Ensure that shifts are suitably covered •      Understand all organisations products,services, procedures, guidelines •      Conduct regular reviews of Agents performanceand manage under performance •      Feedback to relevant department on improvementsbased on staff/customer feedback •      Ensure a safe and harmonious working environment •      Motivate and support team members •      Mentor teams •      Drive performance improvements   To work alongside the Senior Management team within theOperations Department of Sykes Cottage to deliver outstanding results, topositively drive change, to motivate and inspire team members To create an environment oriented to trust, opencommunication, creative thinking and a collaborative approach A flexible approach to the role is required and the abilityto move around the business should this be required Any other duties as are within the scope, spirit and purposeof the job.   Note: This Role Profilereflects the present requirements of the post. As duties and responsibilitieschange and develop the role profile will be reviewed and be subject toamendment in consultation with the post-holder.   Working hours must be flexible to include weekends andevenings (until 9pm)  Key PerformanceIndicators •      Meet and exceed conversion performance for theCall Centre in line with month goals set and agreed •      Ensure all service levels are met and exceededat all times SLAs will be set and agreed monthly •      Team performance is managed in line with Companyguidelines to include performance management, staff retention •      Attendance is managed in line with Companyguidelines •      Escalate issues which cannot be resolved by theteam   PersonalAttributes =       Motivated =       Approachable =       Attention to detail =       Organisation skills =       Flexible approach =       Be calm under pressure  =       Creative =       Punctual and reliable =       Strong team player =       Positive can do attitude =       Ability to work on own initiative   About Us Sykes is one of the UK's leading independent holiday cottagerental providers. By 2020, we're aiming to be Number One in the UK. It's anambitious goal, but that hasn't stopped us succeeding before. Our success hasbeen recognised both within and beyond our industry - we've won a prestigious"Best in Industry" award at the British Travel Awards for the lastfive years, and have been recognised by the London Stock Exchange Group as oneof the "1,000 companies to inspire Europe". We're a fast-paced,exciting company to work for, but haven't forgotten our roots from Sykes'founding days at a kitchen table. Although we work hard, we also believe in rewarding thathard work. In addition to salaries, we offer a generous benefits packageincluding:   =       33 days holiday (including bank holidays) =       An additional day off during the week of yourBirthday =       Annual bonus scheme =       Staff pension =       Private Medical =       Death in Service payment =       Subsidised park and ride passes =       Enhanced Maternity and Paternity pay =       Long service awards - cash payments andincreases in holiday allowances =       Staff discount on cottage holidays =       Free worldwide travel insurance (includingfamily members) =       Wellness extras, including free annual flu jabs,reflexology sessions and free fruit supplied in the office

Posted 19 days ago

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