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3rd Line IT Infrastructure Engineer (Service Desk) (MSP)

Stockport, Greater Manchester

£30000.00 - £35000.00 per annum


3rd Line IT Infrastructure Engineer (Service Desk) (MSP) Full Time Monday to Friday, 8.30am 5.30pm occasional work out of hours Salary up to 35k dependant on experience Location SK6 2SN, Stockport with travel to customer sites in the Manchester area, occasional visits to office in CH62 4AB

About the opportunity

This is your chance to join a small, established, customerfocused IT services company and work in a noncall centre, tightly knit service desk team. We employ around 30 people and as we grow, those with the drive and commitment have the chance to show what they can do and are encouraged to reach their fullest potential. The role is responsible for providing IT infrastructure support in Microsoft (windows) environments to external (paying) customers both remotely (80%) and onsite (20%)and theres lots of opportunity to get involved with new technologies!

The day to day work involves:

  • Resolving critical / P1 incidents and the most complex tickets resolving problems in voice and data networks troubleshooting, correcting hardware and software problems
  • Being the final escalation point within Active, providing direction and support on technical matters
  • Supporting and mentoring colleagues
  • Auditing customer sites and producing / maintaining the technical reference documentation
  • Documenting trouble shooting methods and solutions in the IT knowledge base

What we offer

If were right for you, youll be looking forward to:

  • Being part of a small, friendly and supportive team
  • Working in a smart, modern office environment
  • Supported induction and training to get you up and running quickly
  • Support to continually progress your skills and career development
  • Involvement in the overall business strategy and opportunity to contribute your ideas
  • Varied work and the chance to get involved in new things to expand your experience
  • Being visible in a small business and being noticed for the difference you make

Key Benefits:

  • 22 days annual leave (increasing to 27) plus bank holidays plus Birthday day off
  • Buy/sell annual leave (2 days per year)
  • Book annual leave in hours for extra flexibility
  • Pension scheme
  • Wellbeing scheme and paid sickness benefit
  • Free parking onsite

What we need from you

If youre right for us, youll:

  • Be an expert in your field and enjoy helping customers resolve problems
  • Enjoy building relationships and always be on the lookout for ways to make life easier for our customers
  • Be reliable and responsible with a reputation for delivering on your promises
  • Be energetic and highly proactive, skilled at working well with others to get the job done
  • Use your organisational skills to juggle priorities
  • Thrive on continuously learning and working at a fast pace in an everchanging environment

Your experience:

  • Expert level IT infrastructure support
  • Customer service experience gained in a reseller / MSP environment
  • Specialism in Office 365 including SharePoint
  • IT security endpoint and network solutions
  • MCSA or MCSE accredited
  • Good standard of general education (9 GCSEs grade AC or equivalent)
  • Full, clean driving licence and own car for site visits

Specific technical knowledge

A working knowledge of relevant technologies;

  • Windows Server 2003 / 2008 / 2012 / 2016, Windows Desktop 7 / 8 / 10, Internet Information Services Administration, Exchange administration, Managing Active Directory & Group Policy
  • Microsoft Office 365 and SharePoint installation, configuration, data migration, administration
  • Hypervisor Technology VMWare & Hyper V
  • Networking firewall rules, LAN, WAN and VLAN configuration
  • Network and Endpoint security solutions and protocols
  • Storage Technologies NAS Systems connectivity and administration
  • Backup Systems Storagecraft or similar, VSS Administration and trouble shooting
  • Internet connectivity (ADSL, Fibre, Leased Line & MPLS)

If you have the skills, experience, track record and enthusiasm to take on this challenge and succeed in a fast moving, competitive technology environment, we would really like to hear from you. Please click Apply to submit your CV

Posted 18 days ago

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