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Customer Engagement Manager

Berkshire

£55000 - £75000 per annum + £ Highly Competitive

Permanent

Customer Engagement Manager Working across a portfolio of Diabetes and Respiratory Products Global Pharma Co. Excellent Salary & Progression Opportunities The Company

Our client is a Global Pharma Company that has a market leading portfolio of products across various therapy areas. Based in Berkshire, they are looking for a bright and career driven marketer that is looking to further their career in a fast paced and dynamic environment as a Customer Engagement Manager. The Role

Due to an internal promotion within the team my client is now looking for a Customer Engagement Manager to develop and deploy customer centric multichannel plans, working in collaboration with the crossfunctional brand and corporate teams and reporting directly in to the Head of Customer Experience.

You will:

Drive change, purposeful innovation and multichannel capability building within the business In collaboration with the other customer engagement managers and the head of Customer Experience you will define and implement the multichannel strategy and the transformation plan for the UK Define the Communications plan and tailor ongoing communications to embed the multichannel approach. Work closely with key stakeholders within the business to determine what insights, KPIs, metrics and targets are required to ensure CX Excellence.

You

You will be a dynamic and confident individual who is at ease liaising and influencing Snr stakeholders. Strong digital marketing skills Platform or Content Management systems ideal. MultiChannel Experience design of customer experience design across on/off line channels. Knowledge of ABPI and IPHA codes Basic Understanding of UX/CX and SEO What should you do next?

This Customer Engagement Manager role is a fantastic opportunity with a financial package reflective of the high calibre of candidate sought. For further information on this role please give me a ring, otherwise just click apply, upload your CV and send.

Posted 8 days ago

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