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Operations Manager Leeds - Accommodation / Travel / Leisure business

West Yorkshire, England

£30k - 45k per year + bonus, pension and perks


Operations Manager Leeds - Travel / Accommodation business

Fast growing - new generation / start-up business

Location: Leeds

Salary: £30k - £45k + bonus

Must be Tech savvy

Must have previous experience in Customer Relation Management / Front of House Management / Revenue Management

Multi-site experience will be ideal

You will be responsible for

  • Coordinating the activities of your portfolio
  • Developing and monitoring your properties
  • Ensure brand standards and procedures are always followed
  • Training and development of the teams to achieve excellence
  • Responsible for the Guest Experience
  • Ensure the team maximise and understand the use of key tools, new technology and procedures
  • Collaborate with the Revenue Management division to develop a coherent pricing strategy and maximise revenue
  • Conduct audits and survey to ensure high quality of offering and service
  • Monitor comments; surveys and feedbacks for your portfolio and take action accordingly
  • Work closely with the Senior Management to consistently improve and develop the offering.

What are we looking for?

  • Must have strong Customer Service experience
  • A strong tech minded individual that understand and can juggle new technology in the industry.
  • Previous experience in Hotel, Apart-hotel, Serviced Apartment, Residential Property, Student Accommodation Management, sharing work-space businesses or Leisure / Entertainment / Tourism or Hospitality related business will be considered.
  • Minimum 2-3 years experience in a B2B / B2C senior management
  • People management, mentoring and coaching in a strategic as well as a practical capacity
  • Ability to analyse data/trends and accurately report information is essential

Personal Abilities

  • Entrepreneur and risks taker
  • Ambitious and keen to be part of a growing company
  • Strategic thinker, able to assess complex situations provide advice and coaching
  • Energetic, passionate and driven with a desire to achieve outstanding results in a team environment and ensure the highest standard of outcomes.
  • Superior organisational skills
  • Demonstrating high ethical standards, integrity and commitment to all business and commercial dealings.
  • Creative and innovative approach to problem solving.

Interested in this great challenge? Contact Beatrice with your updated CV

Posted 16 days ago

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