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Relationship Manager

London

Permanent

Overall Job Description: To deliver the Get Living Promise that makes the resident living experience rewarding (everything possible), so they have the freedom and choice to live every city day to its full potential. This in pursuit of ensuring Get Living neighbourhoods are optimally occupied and able to deliver required returns to shareholders. Main ObjectivesTo be the primary, customer facing representative of Get Living for all current and prospective residents, ensuring that they enjoy an exemplary experience from first enquiry to move-in, and on to an enduring and sustained residency experience thereafterTo listen, to challenge and be ready to change and the things that raise expectations and set new living standards, working collaboratively with the wider Get Living teamTo meet set Budgeted targets for occupancy and revenue, and Net Promoter Scores   Specific Responsibilities Manage all new enquiries, viewings and the lettings process, including resident induction.Manage the resident contracting process, ensuring compliance with all standards, legislation and Get Living processes, controls and policiesManage applicant checks, including referencing, ensuring that applicants are correctly screened and commercial risk managedUndertake inspections of both occupied and vacant properties, to ensure apartments are maintained at the required standard, reporting breaches or maintenance issues Move out (and deposit release) process Accurately report and record all activity in line with Get Living controls, processes and policies Desired Skills:Previous letting/property management experience Brilliant customer service experienceActively solving solutionsGreat communicatorResilient  

Posted 25 days ago

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