Volunteer Bereavement Emotional Support- Frinton & Walton areas

Zoek Pin Chelmsford, Essex, England


Permanent (Full time)

Posted 12 days ago

About Age Concern Colchester & North East Essex

Age Concern Colchester & North East Essex is a Charity which is focused on making life better for individuals in later life. The current services that we provide cover:-

  • Identifying benefits that those over 60 are entitled to and supporting in the application process

  • Providing a befriending service according to the needs of the individual

  • Supplying a qualified and vetted list of handyperson individuals who can support the elderly

  • Providing clubs for those in later life for companionship

  • Support in times of bereavement and at end of life

  • Running a community hub and café for those in later life

The people that volunteer and work with us our special and provide a great deal of care for those in later life and who need support, advice, information and sometimes just someone to listen.

Large numbers of older and vulnerable people have been affected by the Covid19 pandemic. Sadly, an increasing number of people are needing emotional and bereavement support following on from this distressing time. We will do all we can to offer support within our local community- both directly to those affected by CV19, and with partner organisations like St Helena Hospice.

What are we looking for?

Bereavement Support Volunteers

We are recruiting for a team of specialist volunteers to help us provide bereavement support to those in later years in our local community. If you have previous skills and training in counselling, support work, working with the bereaved, or have lived through a past bereavement which you feel has given a foundation from which to support others, we are particularly interested in hearing from you.

Specifics of this role

This role is predominately being carried out remotely via telephone calls. We would also welcome volunteers who are able to support face-to-face by making home visits, but this is not a requirement for the role.

Bereavement Support volunteers need to have:

Skills/ experience:

  • Good communication and listening skills

  • Skills, training or personal experience in support, counselling, bereavement and loss

  • Experience of working or volunteering with older people and families

  • Awareness of and sensitivity to the issues faced by those needing emotional support and those who are recently bereaved


  • Good telephone and face-to-face manner

  • Open and adaptable

  • Respectful and courteous

  • Patience and understanding

  • Sensitivity, compassion and tact

Ability to:

  • work flexibly with available technology to offer support

  • make written client records where necessary

  • work autonomously

  • monitor and report on own workload

Commitment to:

  • undertake relevant training and supervision as required

  • communicate well with your supervisor about all client information

  • maintain confidentiality

  • adhere to data protection and safeguarding policies & procedures

Practical Considerations:

  • We have a very varied range of volunteering opportunities so if this role doesn't work for you, let us know so we can find something that is right for you and the client

  • We want you to enjoy your volunteering and we really value regular feedback

  • Whilst all applications to volunteer are on equal merit we really welcome those in later years

  • People fund what we do, so we often need to ask you and those you support for case studies to show the positive impact which your volunteering has had.

  • We DBS check and reference all team members and provide relevant training -there are no costs involved for you.

Above all we care and will go to great lengths to help those in later years. So if you feel this special role is right for you then apply today and join our mission.

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