Energy Complaints Handler - Remote Working

Zoek Pin Work From Home

Contract (Unspecified)

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Complaint Handler - Job Spec:

  • To thoroughly investigate and complaints, making fair and evidence-based decisions and giving a clear and accurate reply while meeting all Regulators' requirements
  • To champion fair outcomes for customers, effective management of conduct risks and to promote values and best practice in complaint handling.
  • Ensuring the customer is treated in a fair and consistent manner when raising a complaint
  • Manage the complaints process by taking ownership of individual cases and resolving satisfactorily and in accordance with FCA FSC and TCF principles or equivalent for other countries
  • Investigate the complaint competently, diligently and impartially, obtaining additional information as necessary
  • Taking all aspects of the complaint into account offer redress or remedial action when it decides this is appropriate, explain to the complainant promptly and, in a way that is fair, clear and not misleading

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