Registered Manager

Zoek Pin Bideford, Devon, England

£30,000.00 to £35,000.00 per year

Unspecified (Full time)

Posted 3 days ago

Job details
Posting date: 29 October 2021
Salary: £30,000 to £35,000 per year
Additional salary information: Competitive
Hours: Part time
Closing date: 27 November 2021
Location: Bideford, Devon, EX39 1JG
Company: National Care Group
Job type: Permanent
Job reference: ncg/TP/10019022/1994

Job Description

Title: Registered Manager

Accountable to: Regional Operations Manager

Reports to: Area Operations Manager

Office Base: Registered Office (Bideford) with frequent travel to all services within network

Summary of Duties

To hold the Registered Manager registration with the Care Quality Commission for the regulated activity of personal care for the business

Accountable for delivery of support packages within supported living services and to people in their own homes

Always displaying the company values, leading by example and demonstrating safe, effective working practices as well as actively mentoring and developing all colleagues.

Accountability for controlling revenues and expenditure in accordance with agreed budgets for services within network

Responsible for the delivery of high quality Service Proposals, ensuring the content is accurate, well written and includes identification and mitigation of risks

To develop and maintain professional external relationships with Commissioners, Stakeholders, and partners including participating in local provider forums.

Responsible for the direct management of two Service Managers supporting their delivery of high quality, individually tailored and person-centred support to all individuals we support in accordance with company values, CQC requirements and other statutory body obligations.

Responsible for the direct management of the Business Administrator to ensure that all financial, HR and administrative systems are accurately maintained, and information is available in line with required timescales to ensure accurate and timely processing of staff pay, support hours invoices, and HR related functions.

Active commitment to continuous improvement in service delivery, by identifying opportunities for improvement by evaluating effectiveness against quality and statutory specifications and fostering this approach amongst the staff team

To always comply with company policies and procedures and with applicable legislation upholding the company’s values and to role model these to others

Main Responsibilities:

Service Delivery

Responsibility for robust assessment and accurate Service Proposals for people we support, utilising tools provided to you and referring any concerns to your Area Operations Manager. Active participation in regular occupancy calls with the Referrals Team, Area Operations Manager and Regional Operations Manager to ensure a pipeline is maintained and referrals are well suited to our services
Responsible for ensuring that each individual has a detailed support plan which clearly states how we will meet their commissioned needs and how we will minimise risk
Responsibility for ensuring that people we support are involved in the planning and review of their support packages to enable them to suggest ways of working which give them control over setting their own goals and outcomes, where safe and appropriate to do so
Responsibility for ensuring that support needs are reviewed at least annually with the person, their Social Worker and their wider support team
Responsibility for ensuring that decision making is achieved within the scope of the Mental Capacity Act 2005 and that any decisions made on behalf of people are consistent with Best interests principles and are meet the principles of the Deprivation of Liberty Safeguards
Responsibility for the protection of the individuals we support including adhering to organisational policies and best practice and referring to the local authority Adult Safeguarding Partnership where appropriate
Active engagement with people we support, address any issues that arise and ensure that these are documented and followed up in a timely way


Demonstrate strong and concise leadership at all times correlating to organisational objectives
Develop and maintain professional relationships with staff and ensure a consistent system of regular Team communication is in place
Accountable for ensuring safe recruitment of staff with ultimate responsibility for the sign off of new support staff
Active monitoring of staffing requirements liaising regularly with the recruitment and onboarding teams to ensure sufficient staffing levels
Ultimate decision maker in selection of candidates and establish local staff induction programmes, ensuring effective and consistent implementation.
Accountable for all new staff being coached and monitored through their probation period, ensuring that probation review meetings are held and documented in line with organisational policy and best practice
Ensure that all new staff complete a Care Certificate within 12 weeks of employment unless exempt
Maintain an overview of current training compliance utilising the Elfy system (E-Learning for you) to ensure 100% compliance in mandatory training and a minimum of 80% compliance in additional service specific training at all times. Work with Service Managers and utilise information from assessments to identify potential need for amendments to the service training requirements
Monitor and identify staff training needs and liaise with the L&D Manager to identify current opportunities for training.
Ensure that all staff are supervised in accordance with organisational policies and best practice and that you are clearly able to demonstrate this.
Ensure that all staff have an annual appraisal in accordance with organisational policies and best practice and that you are clearly able to demonstrate this.
Maintain an overview of staff absence and ensure that the organisation’s Absence Management Policy is followed at all times.
Raise any staffing concerns to the Area Operations Manager and liaise with the People Team for advice and support to ensure organisational consistency when dealing with ER matters.
Ensure that exit interviews are conducted and documented for all leavers and draw any themes from these which can be used to improve retention going forward.
Responsibility for ongoing compliance of staff records to ensure that Right to Work and Disclosure and Barring Checks are current at all times
Ensure compliance with the Health & Safety at Work Act and take responsibility infection control, COSHH and RIDDOR notifications where needed
Ensure that robust environmental Risk Assessments are in place, regularly reviewed and followed by all staff.
Responsible for ensuring that regular Health & Safety checks are carried out and documented.


Responsible for ensuring that documents within the service are accurate, up to date and well written
Responsible for ensuring the ‘Access’ quality assurance system is maintained up to date with all service audits completed within required timescales, action plans which are meaningful and up to date, complaints and compliments are recorded and that data is utilised from the system to identify trends and inform continuous improvement within your service and across the wider organisation
Responsible for implementing and cascading initiatives and best practice information which is circulated by our Quality Team to improve service delivery
Responsible for ensuring that quality assurance audits are carried out with people we support, families and stakeholders and our staff, utilising resources provided by the organisation and within agreed timescales

Financial / Budgeting Requirements

Accountability for controlling revenues and expenditure in accordance with agreed budgets for services within network
Accountable for the finance elements of the Business Administrator roles. These include but are not limited to:
Ensuring all Revenue Control documents are maintained and submitted weekly and are checked in accordance with care packages agreed. This will include utilising ‘Staff Plan’ to check the accuracy of support delivery hours against contracts. Reporting any anomalies weekly to the Area Operations Manager upon submission
Ensuring that contracts are in place and accurate for all packages of support, liaising with the commissioning authority to address any discrepancies where necessary
Ensuring that pay hours are submitted weekly and that these are a true reflection of hours worked by using the Staff Plan system. Understanding and reporting any variance in paid hours versus delivered hours to the Area Manager.
Appropriate authorisation of all payroll matters including new starters, pay rates (and amendments) and submission of period/monthly payroll submissions.
Assisting in the escalation of revenue collection of agreed fees where required o Appropriate raising and authorisation of purchase orders o Appropriate checking of any invoices where required o Appropriate authorisation of petty cash requests and withdrawals including regular audit of reconciliations
Ensuring that, where tenants are not supported by their landlord to pay utility bills, a system is in place and accurately maintained to support them to pay their contribution towards utility bills and that this is regularly audited
Where Financial advocacy services are not available and an individual supported lacks capacity for day-to-day finances, responsible for providing facilities to protect any money/valuables held on behalf of the individual and for ensuring accurate records are maintained and audited in accordance with organisational policy

Legal / Practitioner Requirements

Fully comply with the requirements laid down by the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and the fundamental standards this details including responsibility for submission of Statutory Notifications and Provider Information Returns
Ensure the health, welfare and safety of people we support, visitors, staff and self in accordance with the Health and Safety at Work Act 1974.
Follow and ensure all staff abide by the Social Care Code of Conduct developed by Skills for Care and endorsed by the Care Quality Commission
Attend all statutory training required to meet Skills for Care Specifications appropriate to the post.
Ensure all policies and procedures are implemented and adhered to by all staff.
Responsibility for Adult Safeguarding processes and systems and ensuring that local multiagency procedures are followed including completion of alerts and attendance at meetings as necessary
Where necessary, liaise with Housing Associations regarding referrals for prospective new individuals.
Responsible for the accuracy and safe storage of people and staff records in accordance with the organisations policies and procedures and within the scope of the General Data Protection

Regulations and for notifying any breach immediately to our Data Protection Officer


Display self-sufficiency with all administration and communications using relevant IT, taking responsibility for own performance and personal development, seeking opportunities to enhance and improve service delivery.
Ensure good working relationships are developed and maintained with a wide range of key stakeholders including people supported, their families, other professionals and the wider teams within National Care Group

Person Specification





Understanding of the Care Quality Commission’s

Fundamental Standards

Understanding of safeguarding adults’ legislation and processes
Understanding of the Mental Capacity Act 2005
Understanding of health and safety responsibilities of both employee and employer under The Health & Safety at Work Act


Understanding of The Care Certificate; it’s components and the delivery process
Understanding of mental health needs and how people may be supported to live with mental ill health

Working knowledge of Devon County Council multi agency safeguarding process

Working knowledge

of delivering / assessing Care Certificate completions


Qualifications &


NVQ or QCF Level 4/5 or equivalent in a Health and Social Care domain or willingness to complete.

Level 3 award or above in

Leadership and Management


Experience working as a Service Manager in Social Care

Experience working in a service with a CQC rating of ‘Good’ or above.

Experience working as a Registered Manager across a multi-site supported living service
Experience supporting people with mental health needs

Skills and


Evidence of strong leadership with a commitment to non-discriminatory practice

Able to identify own leadership style and reflect on this

Proven experience empowering

Team members and supporting professional development Able to produce clear, quality written reports and communications which

demonstrate a good grasp of the

English language

Equally comfortable with words and figures; able to utilise IT systems and Excel documents to record information and to extract and interpret data, including financial reports

Comfortable with a high degree of responsibility and autonomy whilst being collaborative and transparent with the Area

Operations Manager and keeping them informed

Desire to empower others

Ability to motivate others to be the best they can be

Good level of education in both English and Maths


Ability to get to services which are geographically spread across an allocated area of Devon

Full Driving License and own means of transport

Flexibility to meet the needs of the Service which may sometimes require working outside of planned hours

Able to participate in the On Call system which may mean attending a service out of hours.

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