Customer Service Advisor

Zoek Pin SL1 4BD, Slough

Permanent (Full time)

Recently Posted

Are you a real people person who enjoys interacting with customers and helping them find solutions to their queries? Do you have excellent communication skills? If yes, Bidfood may have the opportunity you've been looking for!

Customer Service Advisor
Slough, SL1 4BD
Salary £22,500 per annum
Full time, permanent position

Please Note: Applicants must be eligible to work in the UK

Our flexible infrastructure ensures that we are able to supply the entire Bidfood product range as a “one stop shop” to our customer base throughout the UK whilst striving for and maintaining a positive and inclusive culture.

We are currently recruiting for a talented Customer Services Advisor to join our team at our Slough depot.

The role:

This is a key role to the site’s success and customer retention, focusing on providing effective, timely and high-quality services to all our customers.
* You will handle and resolve a wide range of customer services issues on the phone, via email or your colleagues; using your excellent judgement and communication skills, and your passion for excellent service. Not only that, but you will seek to implement improvements to communication and processes to raise standards even further.* Effectively handle inbound and outbound calls/emails to provide commercially viable solutions to customer service issues within agreed parameters or to escalate issues outside these parameters.* You will ensure good communication with all departments and take ownership of all aspects of inbound and outbound customer contacts including query resolution and managing service issues.

A bit about you:
* Absolutely customer focused!* You must be a skilled and natural customer service advocate with understanding of its importance in a food distribution environment.* Your attention to detail and organisation will be excellent.* You will be able to think quickly on your feet, enabling the best outcome for all customers* You will be able to work well under pressure.* Be driven to find solutions.* Have excellent communication skills.

Success in this role will utilise all your influence and impact with colleagues’ right across the depot, to ensure a shared commitment to the highest standards of customer service.

Benefits of working for Bidfood
* Pension.* 33 days holiday pa (inclusive of Bank Holidays).* Healthcare cash plan.* Personal accident scheme.* Employee discounts.* Free parking.* Private health insurance.

If this sounds like you, we look forward to your application.

How to apply for the Customer Service Advisor role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be eligible to work in the UK.

Other suitable skills and experience includes: Customer Service Advocate, Email Support, Online Customer Support Advisor, Customer Service Jobs, Customer Support Roles.

Please note if you have not been contacted within 2 weeks, please assume your application has been unsuccessful

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