Head of Relocation Services
Silvertown, Greater London, England
£50000 - £60000/annum
Permanent (Full time)
Head of Relocation Services - E16
** Basic salary £60,000 ** company car ** corporate benefits package **
Working alongside other relocation heads and various business divisions (including sales, HR, finance, IT), you’ll be maintaining budgeted profit targets, to achieve the entire relocation process for your documentation divisions, whilst ensuring success and customer satisfaction is achieved at all stages.
Main tasks / responsibilities:
The development and implementation of an agreed, detailed business plan.
Maintain a business plan which gives clear direction to the business in pursuit of agreed key business objectives (eg sales growth, increased market share).
Manage the department to ensure that the business plan is delivered.
Ensure that the departmental structures are capable of delivering the business plan, and modify them to optimise divisional performance.
To actively develop sales and the client base in the area to meet key targets
Provide a framework of leadership and direction that defines an appropriate divisional ethos and, by inspiring staff, maximises the potential of the business.
Maintain a budget and financial control framework that is stretching in terms of growth and profits and manage the budget’s delivery.
Ensure that regulations and legislation are complied with, that disputes are dealt with quickly and properly, that sound business practices are followed and thus the Company’s image and value is maintained and enhanced.
To actively canvass 'up’ and 'down’ the relocation chain.
To assist the Sales Team in sales opportunity visits at agreed times with customers, accurately quantify move both in terms of consignment volume and timescale, noting specific client requirements.
To participate in promotional activities as required.
To be actively involved in local business community, promote services at every possible opportunity.
Use every opportunity to increase business with existing clients, with particular emphasis on cross selling other Divisions. In this respect, be the catalyst for communication of opportunity.
Discuss publicity and advertising / marketing with line manager, in relation to your geographic area.
To carry out post move client de-briefs. Compile report and forward to line manager.
Monitor the performance of operational staff, minimise unnecessary expenditure, whilst maintaining client satisfaction.
Ensure procedures exist to develop a continual process of improvement.
To submit all monthly/quarterly/annual information required in order to produce management accounts and all other financial and forecasting reports by the specified deadlines
Ensure uninvoiced revenue and debt targets are met
To ensure consistent and effective use of the company’s business operating systems, Moveware and Maximizer, in accordance with published guidelines.
To ensure all quotations and proposals are accurately costed and priced.
To ensure prompt and accurate preparation of sales proposals, making use of all available proposal documentation, to include personalised proposal sections and sales letter, together with appropriate sales literature.
To produce accurate schedules, covering both resources and crates.
To maintain an effective and efficient follow up system, ensuring all proposals / quotations are followed up in a timely manner. Follow ups to continue until client decision is made.
To ensure effective sales diary and territory planning takes place maximising personal effectiveness and minimising down time.
To maintain contact with and a profile of major competitors monitoring pricing policy and performance.
To arrange and attend pre-move planning meetings with clients. Ensure all relevant information is collated and actioned as appropriate.
To maintain links with commercial estate agents and valuers / surveyors, promoting our services and passing on sales literature.
To arrange and chair internal pre-move planning meetings with operations and job foreman, where appropriate.
To take a key role in assisting to resolve identified client difficulties.
To undertake site Project Management duties as and when required.
Ensure a high level of client satisfaction is maintained and that our service meets client expectations.
Review individual and geographic sales performance with line manager. Be involved in recommending initiatives to maintain and improve securing rates.
To check and authorise external supplier invoices, in relation to completed projects.
Continually review customer services administration procedures for effectiveness and optimum efficiency.
Identify and resolve invoice disputes in a timely fashion.
Timely submission through self and subordinates of invoicing to maximise billing opportunity, together with managing WIP and aged debt.
PLEASE NOTE: All offers of employment are subject to full referencing and DBS Screening checks.
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
Keywords: Relocation, Documentation, Consignment, Budget, Moveware, Maximizer, Scheduling, Planning, Forecasting, Proposals, Pre-move, People Management, Training, Health and Safety, H&S