Technical Client Support Associate

Zoek Pin Bangor, Gwynedd, Wales

Competitive

Permanent (Full time)

Recently Posted

Job Description

What will you contribute?
The Technical Support Representative will be part of a team that resolves technical queries from customers via telephone, email and remote support for our suite of FinTech software products. This role is based at our Bangor (North Wales) site.

Responsibilities & Deliverables:
Your deliverables as a Technical Support Representative will include, but are not limited to, the following:

  • IT problem solving
  • Dealing with customer IT queries as part of the support team.
  • Ensuring that customers are dealt with in a polite and professional manner.
  • Advise customer about best practice and how to use the system most. effectively for their business needs.
  • Working to defined timescales and SLAs.
  • Liaise with other team members and customers.
  • Liaise with development/management.
  • Build an in-depth knowledge of existing products and services, as well as new services once delivered.
  • Maintain excellent record keeping.
  • Assisting the team as necessary with other ad hoc work.
  • Understand and follow company procedures and policies.

Required Experience/Attributes:

  • Excellent IT skills.
  • Experience in customer support services.
  • Excellent communication and telephony skills.
  • Ability to meet targets and reach deadlines.
  • Ability to understand client requirements.
  • Attention to detail.
  • Good level of general education, Diploma/certificate level or equivalent in an IT related subject desirable.
  • Must be friendly, helpful and able to impart information in a clear and effective manner.
  • Must be a team player with a professional working attitude
  • A desire to learn, to improve and to achieve required objectives

Working hours

  • These working hours are the current support hours, they might be subject to change in the future.
  • Monday – Friday, shifts covering support hours from 09:00 -22:00

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The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. If you need assistance or an accommodation due to disability please contact your recruitment partner.

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