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Reference: A4031Description: Library & Digital Support is seeking to appoint a Customer Experience Manager, working directly to the Head of Service and sharing responsibility for the strategic direction and operational development of the services. The post-holder will have a particular responsibility for planning, policy and direction of customer services, the learning environment in the Charles Seale Hayne Library and open access IT facilities, and service quality standards.

  • You will hold a professional qualification at degree or postgraduate level in library/information management or a related discipline, and have previous experience of managing a service delivery team in an information environment or similar dynamic customer service organisation. Your experience will include development & implementation of strategy and policy. You should also have experience of project management and an interest in the development of effective physical learning spaces. You will have a passion for customer service, and be able to demonstrate a creative and forward-looking commitment to service development and continuous improvement. Analytical ability, organisational skills, negotiation & influencing skills, excellent communication, effective people management, and the ability to work both independently and as part of a team are important requirements for this role.

Contact for informal discussion: Jane Gosling, Head of Library & Digital Support, on email jane.gosling@plymouth.ac.uk or telephone 01752-587021

This is a full-time post working 37 hours per week on a permanent basis.

Proposed Interview date: Friday 19 December 2014

Plymouth University is committed to an inclusive culture and respecting diversity, and welcomes applications from all sections of the community.

The University holds a Bronze Athena SWAN Award which recognises commitment to advancing women's career in STEMM academia.

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Organisational Chart Region: Location: PlymouthSalary: £38511 to £45954 pa - Grade 8Package: Full-time, Permanent

Posted 25 days ago

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