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Helpdesk Support Analyst

Solihull

Competitive + Benefits

Permanent

HELPDESK SUPPORT ANALYST / SOLIHULL / COMPETITIVE PAY + BENEFITS We are looking for a talented Helpdesk Support Analyst to join the sales-i team.

Are you a good communicator, bursting with personality and interested in working for an award-winning global sales intelligence software company? If so, this may be the opportunity for you to make your mark in providing our customers with first-class product support.

Based in our fun, vibrant Solihull office, you will be responsible for providing first-line helpdesk support for SaaS customers, where we take pride in the speed of response and quality of support given.

Day to day, your key responsibilities as a Helpdesk Support Analyst will be:

Provide product support to customers and colleagues Involve other teams, when necessary, to deliver the best possible support Maintain good relations with UK based Data, Product and Support teams Maintain good product knowledge across our desktop and mobile platforms

Ideally, we are looking for the following skills and experience:

Degree Educated is preferred, but not essential Demonstrable experience in a similar software support role B2B experience SaaS experience Good general IT knowledge Good time management Excellent customer service skills Ability to identify the root cause of a problem Able to clearly log bugs and issues Ability to provide on-call rota for out of hours support In return, the Helpdesk Support Analyst can expect;

Competitive salary Great customers to work with Excellent working environment, with fantastic career opportunities within a growing company 40 hours per week 8:30am – 5:30pm. Snacks and refreshments throughout the day Our team offers best in class support to our customers. This role is a full-time position, working Monday to Friday, 08:30 am to 5:30pm (40 hours). We operate a rota for out of hours support, therefore, the right candidate will be able to satisfy this requirement on a team rota basis.

What’s Next? Don’t miss out on this fantastic Helpdesk Support Analyst position! Simply submit your resume via the button shown.

Posted 10 days ago

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