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10 miles

Customer Advisor

Farnham, Surrey

Up to £22890 per annum + Including 9% Pension, plus benefits


Were proud to be number 3 in The Sunday Times 25 Best Big Companies to Work For 2019

Starting salary of £22,890 (includes 9% pension contribution), plus additional earning opportunities for shifts you work and well also reward you for any languages you can speak (£750 £1500).

What is the role all about?

As a Senior customer advisor in our Travel and Medical Assistance teams (TMA), youll support our customers with almost every imaginable scenario whilst they are out of the country. They liaise with hospitals and medical staff regularly, so being able to hold a fluid conversation in another language, will make the support we give our customers easier for them. If you dont speak a second language dont worry, we are still keen to meet with you if you have great customer service skills.

If you have similar experience, then great! If not, well give you full training and support to be successful.

What could you be being doing every single day?

It is fair to say that no 2 days are the same in this team, one minute youll be organising emergency medical admissions, surgical procedures or even ensuring the customer has emergency accommodation the next you maybe facilitating ambulance evacuations.

As our customers will be contacting you at a distressing time, wed love you to be able adapt your approach, be empathetic, supportive and really listen to our customers needs in a situation.

Having the ability to speak another language can really be put to use in this role by making medical arrangements easier to organise and the whole process run smoother.

The TMA role is fast paced, and it goes without saying youll have to be a phenomenal multi tasker in this team!

What hours will you be working?

Were here for our customers when they need us the most and as part of the role you will need to work shift patterns which will include weekends.

This role is to work 37.5 hours each week, typical shift pattern can be:

Early shift: 6:45am to 14:45pm Late shift: 13:15pm to 21:15pm

Diversity and Inclusion

Direct Line Group are an equal opportunities employer who value diversity. We recognise and embrace that people work in different ways. We will always adapt where we reasonably can so that you have the best and most comfortable working environment. If you have any requests, whether it is for your new role, or for your onboarding journey, please get in touch!

Posted 44 days ago

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