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Customer Service Advisor

Birmingham, West Midlands



Location: Birmingham Business Park Solihull Parkway and Melton Mobray Pay rate: £12.77 per hour Hours: Hours: 37.5 hours per week Type of role: contract 6 months + Working hours: Week 1 07:50 to 15:32 Week2 09:30 to 17:12 Week 3 10:28 to 18:10 One week in 12 there will be a requirement to work a Saturday. When you work Saturday you will work 1 hour less per day and the hours will be made up on the Saturday that week

My client is currently seeking to recruit a Customer Service Person who will be responsible for taking inbound and outbound calls in provision of car rental, accidental damage, booking vehicles for MOTs and general fleet inquiries.

The appropriate candidate would take volume calls from a wide variety of fleet customers regarding their vehicle maintenance. This role would include booking vehicles into garages for a routine service and maintenance.

Main Responsibilities:

  • Take incoming calls from customers who wish to organise service, maintenance and repairs to their company vehicles
  • Receive calls from customers who have broken down
  • Organise and book service, maintenance and repairs with the appropriate suppliers
  • Ensure that recovery vehicles are organised promptly
  • Organise courtesy vehicles or make first arrangement for rental vehicles
  • Schedule other ancillary services as required
  • Keep customers and other interested parties informed of progress
  • Ad hoc tasks as required by the business


  • This is primarily incoming call handling role , regular dealing with distress customers therefore an exceptional customer service is essential
  • Computer literate, able to use internet, PC and emails , Microsoft and excel
  • Able to instantly build and maintain rapport with a range of people
  • Articulate with a high standard of all round communication
  • Positive and confident approach style when dealing with

If you think that you are appropriate candidate for this position, please do not hesitate em

Omega Resource Group Ltd is acting as an Employment Business in relation to this vacancy.

Posted 34 days ago

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