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Night Shift Technical Operator

Swindon, Wiltshire, England

£10.71 - 10.71 per hour

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Night Shift Technical Operator

We are currently searching Nightshift Operators with strong IT/ technical knowledge. and excellent customer service skills to work with our client, based in the Swindon area. The role will entail providing 1st line support for our clients customers in the US and Australia. To be successful for the role you will need to complete and pass a technical test at interview stage. The technical test is based around questions on computer network and hardware.

The Role:

  • Primarily be focused around first line support; managing technical queries, escalation/complaints for US/AU supported countries
  • AU support will relate to a mobile phone SIM provider, helping with any queries to do with this.
  • US support will be providing support on household goods such as; scales/ steam mops and microwaves. IT Technical knowledge is preferred and previous IT background experience/knowledge essential.
  • Providing support via telecommunications and email around computer network and hardware support.
  • Providing 1 st line support to customers in regards to the technical products

The person:

  • Excellent customer service approach
  • Excellent communication skills and ability to explain IT issues with non IT staff
  • Previous IT work experience (ideally at least 1 year), qualification or very keen interest in IT
  • Ability to work efficiently and effectively
  • Ability to remain calm under pressure and meet scheduled work deadlines
  • Experience and knowledge within computer networking and hardware

Hours:

Any 5 out of 7 days between 6pm - 6am.

Salary:

£10.71 per hour

Contract:

This is a temporary on- going role.

MASW03

Posted 47 days ago

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