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Accommodation Coordinator based in West London

Zoek Pin West London, London

£25000 - £28000 per annum

Permanent (Full time)

I am seeking an Accommodation Coordinator to join a fantastic Build to Rent client on a Student site based in West London. The Accommodation Coordinator will be based onsite to provide fantastic customer service and administration duties. My client is looking for someone outgoing, customer service orientated and organised.

The main duties are:

  • Communicate effectively, whether face to face, via telephone or in writing, with customers and colleagues, clearly understanding and responding to their needs
  • Provide 'front of house' services at the property as required
  • Provide effective monitoring and management of residents including arrears, behaviour issues, maintenance and damage
  • Provide a decisive and effective response to customer complaints and arbitrate tenant disputes to effective resolution following the core operating procedures
  • Ensure compliance, security and integrity of customer data
  • Receive and process front office payments and invoices
  • Complete customer check-ins/outs and other resident processes in a timely and accurate manner in line with the core operating procedures
  • Process and respond to sales enquiries in a timely manner
  • Perform viewings for customers in line with the core operating procedures
  • Attend information events and fairs to provide information to potential customers
  • Co-ordinate with Managers on property merchandising and marketing collateral within the city . Show flats, exterior banners, site hoardings, reception areas, social media etc
  • To implement and support the companies branded marketing campaigns
  • Undertake regular building patrols to identify any maintenance requirements or Health and Safety risks and complete all resultant actions in accordance to the core operating procedures
  • Undertake scheduled flat inspections and recording of same. Complete all resultant actions in a timely manner to include customer charges, liaison with maintenance and cleaning support functions
  • Record, log and monitor any maintenance issues that may arise within the property and liaise with the facilities team to ensure their timely repair
  • Support in monitoring compliance with Planned and Reactive Maintenance procedures, such that buildings are safe for both our residents and colleagues
  • Update Property Documentation Files as required

The ideal Accommodation Coordinator will have:

  • Experience in business to customer sales
  • Customer service experience
  • Experience of using business operating systems including Microsoft Office.
  • Demonstrable experience of effective communication both orally and in writing,
  • Previous administrative experience
  • Ability to work shifts that include evenings, weekends and bank holidays

The salary is £25,000 - £28,000 depending on experience and the hours are Monday to Friday 9AM-6PM or 10AM-7PM with 1 in 3 weekends.

If you would like to hear more about this position, please call Anna Rickenberg on######### or email at @

Posted 19 days ago

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