This is a key position in the Student Registration & Enquiry Service (SRS). Managing the day-to-day operation of the multi-channel contact centre ensuring key business targets are met, this is a challenging role requiring outstanding leadership and change management experience. Developing service quality and operational efficiency through existing channels, whilst helping to develop our social and digital customer interactions will be key to the success of the role.We are looking for someone with extensive leadership knowledge gained in a multi-channel, complex customer service/contact centre environment (inbound and outbound), who has experience of working to help shape the future of an evolving environment. This position provides an excellent opportunity to contribute significantly to the development of the SRS at a time of major change. Closing date Noon 18 September 2014.Interview date: To be confirmed.
Posted 24 days ago