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Service Desk Analyst

Cardiff

£0.00 - £18000.00 per annum + Bonus, Progression, Pension

Permanent

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Service Desk Analyst

Cardiff £18,000p/a DOE + Benefits

You will be based in the centre of Cardiff working for an exciting and growing company, where a newly created position has become available for a Service Desk Analyst

You will be joining the existing support team, reporting to line manager, providing 1st support to users of the companys IT Systems and to the companys clients, who make contact with the support team primarily via an internal help desk, but also via email, and telephone.

Dealing with a varied level of IT users, from novices through to technical administrators, you will take initial enquiries and lead them through to a successful resolution, working with other members of staff in the server and development teams. Enquiries will relate to the case management system, Microsoft products, networking, telephones, and hardware.

The ideal candidate will have a good team ethic, organisational and time management skills with a broad awareness of IT Infrastructure and customer service experience. As well as this, they will be fully conversant in Office 2007 and have knowledge of Office 2010 applications, excellent communication skills, GCSE Maths and English. A computer qualification or being a Microsoft certified professional is a bonus.

In return, you will be rewarded with £18,000 per annum. You will also be rewarded with a competitive benefits package including 25 days annual leave per annum, plus all bank holidays and a 3% pension scheme.

To find out more, please send in an up to date CV and call Sara Parry on 02920 37 55 99.

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://www.cpsgroupuk.com/companypolicies

Posted 48 days ago

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