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Customer Service Person

Chippenham, Wiltshire

pension, 34 days holidays, free parking, more


Position: Customer Service Person /Driver Care Coordinator Type of role: Permanent Location: Chippenham Working week: 40 hours Benefits: 25 holidays + birthday + bank holidays, pension, health insurance, free parking, free fresh fruit. Om site massages and Yoga, discounted gym membership and more Salary: £19500 + bonus

We are now seeking to recruit permanent 3 Customer Service People /Driver Care Coordinators to work for busy customer service team based in Chippenham. The appropriate candidate would take volume calls from a wide variety of fleet customers regarding their vehicle maintenance. This role would include booking vehicles into garages for a routine service and maintenance.

  • Main Responsibilities: Take incoming calls from customers who wish to organise service, maintenance and repairs to their company vehicles Receive calls from customers who have broken down Organise and book service, maintenance and repairs with the appropriate suppliers Ensure that recovery vehicles are organised promptly Organise courtesy vehicles or make first arrangement for rental vehicles Schedule other ancillary services as required Keep customers and other interested parties informed of progress Ad hoc tasks as required by the business

Requirements: This is primarily incoming call handling role , regular dealing with distress customers therefore an exceptional customer service is essential Computer literate, able to use internet, PC and emails , Microsoft and excel Able to instantly build and maintain rapport with a range of people Articulate with a high standard of all round communication *Positive and confident approach style when dealing with

For more information regarding this role please call Marta Kosno on 01453 852 542 or send a CV

Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.

Posted 31 days ago

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