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Customer Service Manager

Zoek Pin Halifax, Calderdale, England

£30000 - £35000/annum

Permanent (Full time)

**Customer Service Manager

Halifax, West Yorkshire

£30000 to £35000**

Our client is a market leading manufacturing business who support clients across both the UK and Internationally

Key Responsibilities;

  • Day to day responsibility for all customer led operations
  • Management of a small team of Order Processors, Customer Service Advisors & Sales Administrators
  • Ensure service levels are maintained with all customers, taking corrective actions around under-performance
  • Ensure order processing levels are maintained and remain accurate at all times
  • Take ownership for stock levels, ensuring forward demands can be met and long and short term customer needs are planned for
  • Regularly review operating procedure and making changes where required to improve efficiency and service levels
  • Provide all team members with regular training, development and 1-2-1's
  • Work with senior stakeholders within the business to drive performance and ensure business wide objectives are achieved
  • Take ownership of any escalated customer issues

This is a great opportunity for a Customer Service Manager to join a leading Halifax based manufacturing business.

The role offers a salary of £30,000 to £35,000 dependent on experience with further company benefits

Working hours are Monday to Friday, 08-30 to 17-00

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