Tri - South East - This Area Only | Zoek UK | 20432d0af9694860a573ec79a8b78b8e
Tri-lingual Returns Coordinator (Eng/Ger/It) – Fixed Term Contract
South East - This Area Only
£23500.00 - £23500.00 PerAnnum
Permanent (Full time)
Tri-lingual Returns Coordinator – Fixed Term Contract up to 1 Year Location: Sunbury-on-Thames Salary: £23,500 + benefits Working hours: hours per week My client based in Sunbury-on-Thames is looking for a Tri-lingual Returns Coordinator who is fluent in English, German and Italian to join their friendly team.
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You will be responsible for coordinating the return of products and providing excellent customer service to maintain effective business relationships.
The ideal candidate will be customer focused with excellent communication skills.
Responsibilities: To effectively monitor service levels and customer satisfaction and contribute actively towards a smooth customer experience Clearly communicate with customers via e-mail and phone and deal with any enquiries in an efficient and timely manner Deal with complaints from customers and make good business decisions in order to resolve them Manage the returns request e-mail database ensuring that a 24 hour response is achieved Deal with replacement requests from distributors, resellers and endusers from the EMEA region, collecting all necessary information Deal with credit defective, stock rotation and refund requests by checking purchase histories and calculating prices Following up on replacements, ensuring customers are happy with the replacement product and service received Chase products which have not been returned, escalate to Finance when invoices need to be issued and chase outstanding payments Provide regular and timely updates to customers about their pending cases while checking the status of the delivery, back orders and credit notes Follow up on returns which show discrepancies with the original request and aim towards a satisfactory resolution of the case Ensure the database is kept up to date To provide clear and complete monthly reports and take an active part in team meetings Release picking tickets for the replacement orders and work closely with Warehouses and Order Processing teams Resolve carrier queries for shipments Person Specification: Fluency in Italian, German and English to business standards (verbal and written) Minimum of 1 year experience of dealing with customers via phone / email in an administrative/office-based role Excellent communication skills Excellent organizational skills Good at working with numbers Computer-literate with working knowledge of MS Word and Excel Ability to prioritise own workload Ability to coordinate and resolve a variety of customer concerns Active team player Positive work attitude Strong focus on Customer Service