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Helpdesk & Service Delivery Analyst

Zoek Pin Glasgow, Scotland

Permanent (Full time)

Helpdesk & Service Delivery Analyst A global energy company are looking for a Helpdesk & Service Delivery Analyst to join their team in Glasgow on a 4 month contract. Job Summary Act as the as the first point of contact between Technology Services & business colleagues. Incident management and request fulfilment, including problem managementMain Duties & Responsibilities Asset Management Apply tools, techniques and processes to create and maintain an accurate asset register. Produce reports/analysis to support asset management activities and aid decision making. Customer Service Support Act as the routine contact point, receiving and handling requests for support. Respond to a broad range of service requests for support by providing information to fulfil requests or enable resolution. Provide 1st line investigation/diagnosis, promptly allocate unresolved issues as appropriate. Assist with the development of standards, and applies these to track, monitor, report, resolve or escalate issues. Contribute to creation of support documentation. Incident Management Following agreed procedures, identifies, registers and categorises incidents. Gather information to enable incident resolution and promptly allocates incidents as appropriate. Maintain records and advises relevant persons of actions taken. Service Level Management Monitor/log the service provided, compared to that required by service level agreements. Application Support Assist in the investigation and resolution of issues relating to applications. Assist with specified maintenance procedures. Security Administration Receive and responds to routine requests for security support. Maintain records and advise relevant persons of actions taken. Assist in the investigation/resolution of issues relating to access controls & security Skills Customer facing skills Problem Solving/diagnostic skills Desirable Skills Service Desk Institute - Service Desk Analyst qualification ITIL Foundation qualification Technical Specific Skills Active Directory Laptops/Desktops/Printers Windows Client OS Citrix O365 SCCM Mobile Device Management (Intune)Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK

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