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IT Support Engineer

Zoek Pin Perth, Perth and Kinross, Scotland

Permanent (Full time)

MFK Recruitment are looking to recruit an IT Support Engineer to join one of our exciting and fast paced clients in Dundee. We are seeking a motivated individual with at least 2 years commercial experience as an IT Support Engineer. IT Support Engineer Primary Duties and Responsibilities: Be the first point of contact for clients reporting ICT issues, faults or requests; contacts are typically by telephone or by email or face-to-face Ensure that all ICT issues, faults and requests are logged into the helpdesk ticketing system Monitoring and maintaining computer systems and networks Assist in other duties relating to the day-to-day maintenance and of the client's computer systems Installing and configuring computer hardware operating systems and applications Troubleshooting system and network problems and diagnosing and solving hardware or software faults Providing support, including procedural documentation and relevant reports Responding within agreed time limits to call-outs Working continuously on a task until completion (or referral to third parties, if appropriate) Prioritising and managing many open cases at one time IT Support Engineer Personal Skills and Attributes: Positive 'Can Do' Attitude Good problem-solving skills Self-motivated Good communication & organisational skills The ability to work alone or as part of a team Analytic and methodical by nature without jumping too quickly to conclusions The ability to prioritise, work under pressure and meet deadlines Full UK driving licence and access to a vehicle is essential. IT Support Engineer Technical Skills: Microsoft Windows PC operating systems Microsoft Office applications Office 365 and Azure Microsoft Windows Server Cloud Telephony Networking - DHCP, DNS, routers, switches IT Security & Data Backup Technologies Experience of Virtualisation * TCP/IP, DNS, DHCP, NAT, VPN, router config, VLANs

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