Customer Service Advisor - Bolton - This Area Only | Zoek UK
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Customer Service Advisor
Bolton - This Area Only
Temporary (Full time)
Are you looking for a new and exciting, challenging opportunity? Working within a fast-paced environment? Do you have the ability to engage with customer and be confident in supporting the customer with their enquiry? If so, we have the perfect role for you.
Join Manpower and work for our client as a Customer Service Representative in Bolton
You'll be the first point of support for our banking customers in one of our telephony banking teams
We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
The pay rate is £ per hour and the contract is temporary ongoing
You must be able to pass our clients pre-employment screening which includes a credit check and 2 years you'll do
As a Customer Service Representative, we'll count on you to let our customers know their options when banking with us, so they can make informed choices.
You'll be helping our customers by:
Making a positive impact on every customer call, efficiently and effectively having the right conversations to meet their needs
Problem solving and building excellent relationships over the telephone, and providing a friendly, timely and professional service
Building real connections with them and being dedicated to finding the rights solution to meet their needs
Improving processes and procedures to maximise customer satisfaction and efficiency
Maintaining a detailed knowledge of financial products and services to help resolve complex customer queriesThe skills you'll need
This is a customer led role, so previous experience working in a customer service role is ideal. Telephony experience is an advantage, but not essential.
Dedication and passion for helping customers is vital. You'll be a real people person, with excellent listening and communication skills.
We're also looking for you to demonstrate:
The determination to go the extra mile for our customers every day to provide that truly personal service
The ability to achieve quality results while maintaining high levels of detail
Strong keyboard skills and the ability to multitask, allowing you to navigate different systems and process information while talking to customers
Good organisational skills and an enthusiasm to keep learning and developing new skillsWhat else you'll need to know
Your hours of work will be between the hours of 8am and 6pm Monday to Friday on a rotational shift pattern. You must be fully flexible and able to commit to the full range of hours.
You'll enjoy a comprehensive training programme, and on-going coaching and support to enhance your development.
The pay rate is £ per hour. There could be the opportunity to go temp to perm further down the line for the right candidates
You must be able to pass our clients pre-employment screening which includes a credit check and 2 years referencing