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Customer Services Coordinator

Zoek Pin Norwich, Norfolk, England


Permanent (Full time)

Working within the operations team, your role will be pivotal to ensuring the client’s needs and expectations are met and surpassed.

Interested in learning more about this job? Scroll down and find out what skills, experience and educational qualifications are needed.

Duties and responsibilities:

  • Ensure all customer orders are delivered on time
  • Planning and managing logistics to include warehouse, transportation and customer services coordination
  • Directing and orchestrating the full order cycle
  • External and internal liaison and negotiations with hauliers, warehouse staff, colleagues and other departments
  • Keep track of delivery times, transport costs and efficiency
  • Plan optimal routes and process shipments
  • Resolve, monitor and find solutions for any arising problems or complaints from hauliers, customers and all other contacts
  • Input and manage orders and bookings through the Sage system
  • Coordinate and raise paperwork accordingly for each country delivery requests
  • Booking deliveries with hauliers
  • Ensure customers are kept regularly updated on the status of their orders
  • Close liaison with the sales managers
  • Develop business by gaining new contacts (hauliers, warehouse etc.)
  • Work closely with the accounts department to confirm the invoicing timeline
  • Raising paperwork for returns in liaison with the accounts department for credit purposes
  • Organising and sending proformas to customers
  • Close liaison with accounts department
  • Supporting the operations team where possible/necessary Qualifications and skills:
  • Highly organised & flexible with a calm, can-do approach
  • High attention to detail & accuracy
  • Used to working with tight deadlines in an ever-changing environment
  • Excellent communication skills both on the phone and via email
  • Forward thinker
  • Language skills would be beneficial
  • Ability to work using their own initiative
  • Able to work as part of a team
  • Experienced user of Sage would be desirable
  • Strong skills with all Microsoft office applications (excel, word, outlook and access)

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