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Customer Resolutions Advisor

Zoek Pin Wickford, Essex, England

18000.0000 - 20000.0000

Permanent (Full time)

Posted 16 days ago

Customer Resolutions Advisor
Wickford, Essex

About Us

At White Stores we are passionate about outdoor living. For more than 15 years, we have been at the forefront of the garden furniture industry, bringing exclusive and innovative designs to our customers, as well as top level customer service in the form of lengthy warranties, free deliveries and 14-day money back guarantees.

We have a dedicated team of over 100 people incorporating marketing and purchasing, warehouse and showroom staff, all offering incredible customer service at every stage of the customer journey.

We are now looking to hire a Customer Resolutions Advisor to best support our customer care and retention efforts. This is a newly created position that has come about due to rapid growth and current expansion.

The Benefits

  • Salary of £18,000 - £20,000 per annum

The Role

We are looking for dedicated and passionate customer care and resolution professionals to join our award-winning company. You’ll need to have experience of working face-to-face, via the phone and through live chat and genuinely enjoy speaking with customers, answering queries and resolving issues.

You will be dealing with purchase aftercare for our customers, dealing with any challenges or complaints that may arise and finding solutions to turn a potentially negative issue into a positive experience and interaction.

Last year we were recognised by The Sunday Times Fast Track 100 as one of Britain’s fastest growing companies and we have no plans to slow down.

It’s our talented team of employees who make our expansion and success possible and we understand that they are integral to our success. The environment we offer is both challenging and rewarding and we’ll make sure that you have all the skills to thrive and make a huge success of your role.

We’ll providing upskilling to help you fulfil your potential, training, promotion, and professional development to ensure you stay motivated and enabled to build an amazing career as we have built an amazing company.

About You

To be considered as a Customer Resolutions Advisor, you will need:

  • Experience of dealing with customers face-to-face, over the telephone and via email
  • Experience of customer services
  • GCSEs at grade A* - C in English Language and Maths (or equivalent)

Experience of working in a call centre environment would be beneficial to your application, as would experience managing Zendesk.

This is a full-time role working hours per week, any five days out of seven with opening hours of Monday – Friday, – 5pm and Sundays 10am – 4pm.

In the future our call centre will look to extend our opening hours from 7am – 9pm expanding our staff rota accordingly.

Other organisations may call this role Customer Care Rep, Customer Care Advisor, Customer Care Officer, Customer Resolutions Officer, Customer Resolutions Assistant, Contact Centre Representative, Contact Centre Officer, Contact Centre Advisor, or Customer Aftercare Advisor.

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