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1st/2nd Line IT Support Technician

Zoek Pin Milton Keynes - This Area Only

£18000 - £21000/annum medical, pension, cycle-to-work

Permanent (Full time)

Posted 3 days ago

A brand new vacancy for a 1st/2nd line IT Support Engineer / Technician, ideally with around 2 years experience to join a friendly, independent IT solutions company based in Milton Keynes. The company is a highly regarded MSP providing full IT system design, installation, commissioning and support services to clients in and around the Milton Keynes and Beds/Bucks/Northants areas (including us -so you'd better be good!!). As a key member of the Service Desk Team you will be responsible for providing friendly telephone and remote access support to customers, ensuring minimum interruption to their own businesses. You will provide best in class support including creating/logging and managing tickets through the cradle to grave lifecycle, ensuring KPIs/SLAs are achieved or exceeded.

Key technical skills for the IT Support Technician are:

Windows 10 Desktop Support
Windows RDS and Direct Access
Understanding AV technologies and IT systems on a technical level
Datto RMM Or use with RMM software
Microsoft 365 Administration
Ideally, familiarity with Autotask, IT Glue, and full MSP technology stack

Any of the following would also be beneficial (but not essential):

Intune / Autopilot Advantageous
Adobe Suite (deployments & troubleshooting)
Active Directory Management
Apple macOS MDM (Jamf, Jumpcloud, Addigy ect)
Apple macOS Desktop Support
Degree or Formal IT qualification, ideally MCSE/MCITP or multiple MCPsIn return the IT Support Engineer / Technician can expect a competitive salary plus excellent benefits including private medical, cycle to work scheme and a fun working environment including loads of social activities and weekly team lunch

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