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Customer Team Leader (Must have Pharma Industry exp)

Zoek Pin Hayes, Greater London, England

£29000 - £30500/annum Excellent Benefits

Permanent (Full time)

Posted 2 days ago

JOB TITLE: Customer Services Team Leader

SALARY: £30,500

LOCATION: Hayes

Interested Candidates:-

MUST have Pharma Industry Experience

MUST have worked in a Team Leader, Customer Services type role previously.

JOB ROLE

Supporting a team of Customer Services professionals.
Monitor their performance and motivate
Proactively anticipate an issues by standardising processes
Provide adequate training and onboarding
Promote feedback sessions
Developing and implementing KPI's for the team
Deal with performance management, coaching, advising, training and deal with things like annual leave requests and absences
Encourage an ethos of empowerment
If you respond to this advertisement and you do not hear back from us within 5 working days, you will unfortunately have been unsuccessful on this occasion

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