Customer Team Leader (Must have Pharma Industry exp) - Hayes | Zoek UK
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Customer Team Leader (Must have Pharma Industry exp)
Hayes, Greater London, England
£29000 - £30500/annum Excellent Benefits
Permanent (Full time)
JOB TITLE: Customer Services Team Leader
MUST have Pharma Industry Experience
MUST have worked in a Team Leader, Customer Services type role previously.
Supporting a team of Customer Services professionals.
Monitor their performance and motivate
Proactively anticipate an issues by standardising processes
Provide adequate training and onboarding
Promote feedback sessions
Developing and implementing KPI's for the team
Deal with performance management, coaching, advising, training and deal with things like annual leave requests and absences
Encourage an ethos of empowerment
If you respond to this advertisement and you do not hear back from us within 5 working days, you will unfortunately have been unsuccessful on this occasion