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Customer Service Officer

Zoek Pin Cheltenham, Gloucestershire, England

9.5000

Temporary (Full time)

Recently Posted

Customer Service Officer
Cheltenham
Full Time - Immediate start
Temp (4 - 6 weeks)
£ p/h

This position will be based in the Customer Service centre of my client's business. You will need previous experience in a customer service role, be a quick learner and proficient in working computer systems.

Responsibilities:

  • Be effective and pro-active in dealing with customer enquiries
  • Use a contact centre type telephony system
  • Receive and process payments via telephone, provide receipts & balance monies correctly at the end of each day
  • Administer and monitor the customer web portal
  • Having overall knowledge of benefit services and the ability to signpost to relevant teams/support officers
  • Provide assistance to other departments

Skills/Experience:

  • GCSEs or equivalent in Maths and English
  • Ability to provide a high level of customer care and to demonstrate organisation and communication skills
  • To work within a team and with minimum levels of supervision
  • Communicate effectively with colleagues and customers at all levels
  • Confident communicating via telephone with an excellent telephone manner
  • Ability to undertake a diverse range of customer-based services including administration both by direct contact and through the support of other Staff and working on own initiative
  • Knowledge of computerised systems including Microsoft Outlook, Word, Excel and PowerPoint and high level of keyboard skills
  • Previous experience working with confidential/sensitive information in a professional manner

Please contact Shay at i2i Recruitment for IMMEDIATE consideration!

If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.

i2i Recruitment Ltd is a leading independent employment agency providing staffing solutions across specialist areas.

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