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Head of Customer Experience

Zoek Pin Sheffield, England


Permanent (Full time)

Posted 25 days ago

Joining us as Head of Customer Experience, you will oversee a portfolio of properties within your area, ensuring the delivery of exceptional customer service throughout the customer facing journey, whilst championing our proposition to ensure customer engagement and satisfaction, leading to customer loyalty and retention.

You’ll be responsible for ensuring each property in your portfolio meets its KPIs and that every property is fully let, maximising the conversion from enquiry booking and undertaking regular reviews of any properties underperforming, addressing and actioning any issues. As well as maintaining our strong brand, driving standards upwards to ensure our excellent reputation is upkept, you’ll work in collaboration across our teams to drive a customer focus culture, with a local feel.

About You

So, if you are commercially aware, with property management experience and have a proven track record of achieving results, then we want to hear from you!

We’re looking for an individual who has good team building skills and who can drive excellent customer service standards. You’ll have strong communication and organisational skills, the ability to effectively manage a dispersed workforce and have an agile approach to problem solving, focusing on customer service, quality and outcomes whilst being mindful of the commercial realities.

Although this role is home based, you will be required to travel between the accommodations and therefore a driving licence is essential.

About Us

Part of The Watkins Jones Group, Fresh Property Group is a leading third-party manager of purpose-built residential accommodation. We work with developers, investors and universities to turn great buildings into great places to live.

Why Join Us?

In return for your hard work and dedication, we can offer you some extensive benefits which include; 25 days annual leave plus bank holidays, 10 days company sick pay, a contributory pension scheme, season ticket loan, cycle to work scheme, work place nursery scheme and Perkbox.

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