What Add job title, key skills
£
Scroll for more!

Head of Customer Service

Zoek Pin Reading - This Area Only

£55000/annum

Temporary (Full time)

Recently Posted

HEAD OF CUSTOMER SERVICE - 12 MONTH FTC (MATERNITY COVER) ***

You will be responsible for:

* Managing the efficient service of the Customer Hub

* Co-ordinate all customer complaint resolution, including enquiries from MPs and councillors

* input into the development of the customer strategy and take responsibility for the delivery of key strategic projects

* Take accountability for customer relationship management

* Manage all relevant service budgets

* Manage performance measures and targets

The ideal candidate:

* Ideally have a previous experience within a Housing Association m

* Previous experience managing a Customer Service Team

* Good IT and system experience

* An understanding of how digital services can help improve the customer experience

* Decisive problem solver and decision maker

* Excellent management and coaching skills

If this sounds like the ideal role for you please apply now to be considered for a virtual interview

Report job View Company Page
Apply on Hirer's Site
Apply on Hirer's Site
Similar Jobs
Loading...