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Client Service Administrator

Zoek Pin Tewkesbury

£20000 - £22000 per annum

Permanent (Full time)

Posted 14 days ago

Client Service Administrator

Are you an experienced administrator with a sound knowledge in the use of Microsoft Excel to produce a variety of reports?
Are you customer focused and results driven with the ability to manage your own work load?

Then Pertemps have the job for you!

I am looking for a Client Service administrator to join an established commercial printing company who will be responsible for providing administration support to the Client Services team!

Based in Tewkesbury you will; Generate management information and client specific reporting to assist the Client Services team with overall customer service ensuring high levels of quality and efficiency.
Ensure client satisfaction is achieved around services delivered, through meeting team and individual objectives, thus creating an exemplary customer experience.
You will work hours a day Monday-Friday and home working may become an option when competent in your role!

Main Duties Include:

  • Monitoring of client data (electronic & or physical correspondence) from receipt through to despatch to ensure processing in a timely and accurate manner.
  • Report any related issues of technical or service nature affecting processing of client data/information that could impact service level agreements.
  • Support Client Service team in addressing and reconciling Client issues.
  • Gather and collate statistical and qualitative information such as reconciliation reporting and performance against service level agreements.
  • Maintain & update reports and key performance indicators to ensure that Client / management information is up to date.
  • Manual input of data and manipulation of management information across Clients to provide adhoc analysis.
  • Formulate team manuals, inclusive of process documentation and training notes on key reports and processes relating to Management Information.
  • Adherence to all governance and compliance standards of processes and business policies.
  • General administration duties within Client Services team.

Click APPLY now or contact Ellis at the Pertemps Gloucester office for more details

This is a fantastic opportunity to join a well-recognised company during a key period!

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