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User Support, CRM

Zoek Pin Tower of London, Greater London, England


Permanent (Full time)

Posted 2 days ago

User Support, CRM
City of London
Up to £30K plus Benefits
1 year fixed term contract

CRM, SQL, Graduate

User Support analyst is required by a city-based financial services organisation. This role would ideally suit a recent graduate with an interest in technology or someone with equivalent industry experience in a user-focused position. Full training will be given but previous experience working with CRM systems would be beneficial.

Key Responsibilities:

* Provide comprehensive user support to global users, Assistants and conduct training sessions as necessary.

* Maintain and update user guidelines (starter kits, cheat sheets) in real time and issue system release notes where necessary

* Manage the CRM Support mailbox, responding to queries and referring issues as necessary including technical problems being reported. Coordinate resolution and revert to users within agreed SLAs

* Document user feedback resulting from user support with a view of incorporating necessary items for the development/enhancement schedule

* Monitor user habits and how data is being recorded and provide insights to the CRM Development Team

* Participate of efforts made to increase system adoption

Skills and qualifications:

* Graduate, with exposure to business applications and databases preferred

* Knowledge of Microsoft Dynamics CRM and end-user support/training, issue diagnosis and troubleshooting a plus

* MS Office skills such as Excel; SQL would be a bonus

* Confident, self-motivator with a proactive and problem-solving approach

* Attention to detail, with a can-do attitude

* Excellent command of spoken and written English

* Interest in Business Analysis desirable

For a full consultation, send your CV to Arc IT

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