Customer Service Assistant - Shifnal | Zoek UK
This Browser does not support all the features of .
For the best experience please use a Modern Browser.
Customer Service Assistant
Shifnal, Shropshire, England
Up to £9 per hour
**Temp to Perm Position**
Are you looking for a move from Customer Services into sales?
Then we have the perfect role for you.
We are recruiting for Telemarketer's for our Client with no previous telemarketing/sales experience required.
Location - Beckbury, Shifnal
Salary - £19K
*To understand and appreciate the Client's business, customer base, products and services.
* To build effective working relationships with key Client personnel eg. Marketing & Sales People and Managers, attending Client meetings as required.
*To access and utilise customer information provided by the Client or self-sourced eg. Spreadsheets, CRM Database and Company Web-sites.
*To build upon customer data using info supplied by Client personnel eg. Adding information gained from business calls to update the clients CRM database.
*To make outbound calls and receive incoming calls to/from new and existing and lapsed Clients and their customers, adhering to the relevant call structure or scripts supplied as appropriate.
*To promote Client's products and services (inc. Events) explaining relevant features and benefits and providing literature if requested.
*To obtain relevant additional customer information eg. Contact name, Business address, E-mail address mobile phone numbers and existing product/service info and update customer records accurately.* To secure appointments for Client's own sales people where appropriate.
*To promote Events and secure confirmation of attendance and/or specific appointments.
*To carry out additional tasks and activity relevant to the Tele-Marketing function as requested by the Tele-Marketing Manager inc. ad-hoc Client "projects" eg. Corporate Health Checks, surveys etc.
" To adhere to relevant workplace legislation and policies eg. H&S, Security, Data Protection - (GDPR Privacy standard), Code of Conduct etc.
Key Skills and Capabilities:
" A responsible attitude.
" Self motivated and resilient.
" Good people skill's for building relationships with colleagues at all levels.
" Performance focused and target driven.
" Strong verbal and written communication skills.
" Accuracy with record keeping - attention to detail.
" The ability to plan and prioritise your own work load.
" Customer connected.
" Team working - Contribution to the team target by accomplishing results as needed.
" A good understanding of all CRM database and computer systems
" Answer telephone calls from potential customers who have been solicited through advertisements.
Additional skills required:
" Time management - Planning and preparation prior to the call.
" Tenacity - the drive to keep making calls.
" Maintain safe and clean working environment by complying with procedures, rules, and regulations.
" Good Timekeeping.
Our Client provides you with great training which will include:
" Call handling including call structure and customer skills.
" CRM database systems
" Microsoft applications as read. Including MS Office, E-mail, Internet
" Ongoing mentoring, coaching and training
If you think you have the skills to do this job - then please apply to do :) I look forward to reading your application!