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Call Centre Advisor

Zoek Pin Edinburgh, Scotland

£10.32/hour

Temporary (Full time)

Recently Posted

Call Centre Advisors - Inbound

Pertemps are working in partnership with one of the largest bank in the UK to recruit for Customer Service Representative's dealing with Pensions, Protections and Workplace pensions, with different start dates over the next few months. If you love supporting customers we'd love to speak with you. This is a temporary role for initially 6 months with the potential to go permanent for the right candidates. Training provided.

Location : Port Hamilton or City Mark.
Citymark Office - 150 Fountainbridge, Edinburgh, EH3 9PE
Port Hamilton - 69 Morrison Street, Edinburgh, EH3 8BW
Pay Rate : £ per hour
Hours per Week : 35
Duration : 6 month ongoing temporary to permanent opportunity
Working Hours : Monday to Friday - Rotational shifts between 08:00am - 18:00pm - NO WEEKENDS
Start dates : June until November
> Have to be flexible with both WFH AND working in the office.
> Time and a half for OT after training completed.
> You must be able to PASS a CREDIT CHECK and DISCLOSURE check if successful
> Paid training period

KEY RESPONSIBILITIES:
Taking high volume inbound calls. Dealing with a wide range of queries involving pensions, retirements and corporate accounts.
Responsible for delivering exceptional service over the phone dealing with customers at first point of contact.
Take ownership of customer problems solving them at first point of contact and escalate when required.
Contribute to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to the processes you use.
Working in a team environment in an open plan office.
Administration work - Sending emails, Processing work, Data entry.
SKILLS REQUIRED:
Excellent Communication skills - Written and Oral - Ability to build rapport with individuals at all levels
Customer focused and a proven track record in delivering excellent customer service
Take ownership of customer requests
Computer literate - Confident in navigating yourself around different systems
Understanding and Interpreting Data at a basic level on inhouse systems
Flexible, Adaptable and able to adapt to changes
Team work - Ability to work independently and also as part of a teamWHAT'S IN IT FOR YOU?
Excellent training - 6 weeks training
Great rates of pay - Increase dependant on performance
Overtime available
Potential for extension or a permanent position
The opportunity to work with some of the most influential and experienced managers in the banking industry
If you feel like you have the right skills for this role and are keen to progress your career, please apply within

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