Project Co-ordinator

Zoek Pin Loughborough, Leicestershire, England

£24000 - £28000/annum

Permanent (Full time)

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Project Co-Ordinator

Access is a leading author of fully integrated business management software. The portfolio spans solutions for ERP, finance, HR, Payroll, warehousing, business intelligence, professional service automation and manufacturing. More than 10,000 UK businesses and not-for-profit organisations use Access solutions to improve their performance, profitability and drive growth, unlocking their business potential through improved business insight.
Vertical focus and industry-specific solutions differentiate Access in the market and templated solutions make for rapid and easy deployments. Using

Access software to automate operations, streamline processes and share real-time business information anytime, anywhere, businesses can benefit from significant performance improvements.

The Role
Reporting to the Head of Projects Office, the role of the Projects Co-ordinator centres on the successful management of the sales handover process and the optimisation of consultant utilisation and billing. The role is largely autonomous and requires self-starters due to the disparate team structure and the need to work without direct supervision.
The role of Project Co-ordinator is primarily, but not solely, office based and is one that requires the individual to provide a liaising function between customers, sales, consultants, Project Managers and Access users.

Detailed Objectives / Tasks:
To be the first point of contact for a specific set of New Sales personnel, Account Managers, , Professional Services Teams (. all internal key stakeholders) with regards to sales handovers
To review all sales handover documentation for completeness and check for potential implementation issues. Contacting Sales where appropriate to chase for clarification/confirmations. This will require learning a degree of technical understanding of client environments and software systems.
To assist in the updating of consultancy diaries using the resource management and workflow system
To raise the Statement of Works' forms and contractual documentation where relevant and ensure customer sign off
To identify the best resource for project and packets of Professional Services work based on skill set, location and availability and book accordingly.
To liaise with Clients to manage resource bookings in line with client availability and expectation
To liaise with Project managers and other key stakeholders to assist in the Project of their projects on similar lines.
To liaise with consultants to assist with problems off and on site in relation to bookings
Updating the company libraries with relevant booking information
To maximise Consultant utilisation through active management of white space' and Buffer days'
Attend Project Office Team Meetings as required
Attend Sales and consulting meetings as required - Occasional overnight stays may be required.
To assist in the production of monthly reporting
To work in accordance with the companies policies and procedures
Ad-hoc duties as required.

Key Performance Targets:
To assist on the required company targets of 75% consultant utilisation across the company
Monthly Handover completion
Services Order Backlog
To ensure all Client billing as quickly as possible with a month end deadline
To administrate the management of FOC days being delivered and update systems accordingly
Customer Satisfaction (NPS)

Personal Qualities
Excellent communication skills
Excellent organisational skills
Ability to forward plan
Excellent decision making skills
Able to work alone
Self motivated
Resilience
Excellent knowledge of Microsoft Office Applications
Able to Problem Solve
Experience of organising, prioritising and completing work to high standard and to tight deadlines
Experience of working in a team environment and showing the ability to form effective working relationships

Skills and Experience

Be comfortable managing and coordinating multiple internal and client project resources
Have natural ability for customer relationship building and influencing internal stakeholders
Have a sufficient level of technical ability and knowledge to be able to understand the proposed solution and translate that into a joined-up' vision to the Client and the Consulting team.
Broad Experience in an IT Software customer facing role
Commercially aware with an understanding of the drivers of commercial performance in a business environment
Ability to think at a divisional level whilst achieving results in immediate area of responsibility
Ability to think creatively and problem solve whilst achieving results in immediate area of responsibility
The ability to adapt to a changing business and market place
Ability to think creatively and exploit opportunities
The ability to plan, prioritise and work on several tasks/projects at once.
Excellent communicator able to communicate at all levels up to Director and adopt a flexible & consultative approach
Proactive, works at pace, goal orientated with a strong delivery/milestone focus
Works well on own initiative and as part of a high performing team
• Flexible and adaptable with an ability to work in a small team with strong communication skills and willingness to work with other/provide cover/support during

Other
To work in accordance with the companies policies and procedures
Any ad-hoc duties
Knowledge of Salesforce and Resource Management systems is desirable but not essential

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