Customer Service Advisor - Energy

Zoek Pin Bristol, England

£24000/annum Benefits

Permanent (Full time)

Posted 40 days ago

Do you want to work for a vibrant and inclusive company that really cares and invests in its people?

Glassdoor reviews

"This has been a great fit for me so far, which I believe is a result of the thorough interview process, it's shaping up to be everything I was told it would be. I feel valued, respected and looked after. A very different experience to my last role in the energy industry."

"The company genuinely and passionately cares about its people both staff and members, and the planet we all need to protect."

WHO WE ARE LOOKING FOR

Do you have great customer service skills? Are you a good communicator? Can you manage your own workload and think on your feet?

As Customer Service Advisor for a digital renewable energy supplier you will use chat, email, social and telephone to connect with customers offering advice and guidance, support and feedback. On a daily basis you will:

deal efficiently with a full range of customer enquiries
respond to customer feedback and share ideas on how to improve the way the company operates to continually improve service
direct customers to relevant online support, seeking technical guidance as required
develop & maintain a comprehensive knowledge base of company products & servicesIf you can answer Yes to the following then we need to be talking:

are you curious and a great communicator?
are you committed to great customer service?
are you passionate about sustainability?
can you work without guidance and think on your feet?
are yu flexible and able to meet he demands of our business and customers
do you have some previous energy experience? (If not, there is an excellent training programme).THE BUSINESS

Our client is a digital energy supplier, voted 3rd in the "Top 100 mid size Companies to work for in 2021". They are also a Which? Recommended energy provider for the second year running. They deal only in clean, renewable, sustainable energy.

They are based in Bath, a short walk from the railway station, in modern, bright offices with kitchen facilities, comfortable staff break out areas, and a full social programme.

Company benefits include unlimited holiday, parental leave and pay, private medical insurance, ethical pension scheme, life assurance, cycle to work scheme, season ticket loan and many more.

Due to COVID19, everyone currently works from home and will do so until it's safe to return to the office. Depending on how government guidelines change over the coming months, this role can either be worked from the office or a mixture of remote and office.

HOW TO APPLY

If you wish to be considered for the role of Customer Service Advisor, please send your CV quoting reference (phone number removed)B

WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK

Applications are invited with experience in: digital service advisor customer service adviser energy technology web chat utilities Bath jobs Bristol Exeter Birmingham Southampton Swindon

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