Customer Supply Planning Manager - Ashford - Kent

Zoek Pin Ashford, Kent, England

Permanent (Full time)

Posted 2 days ago

Customer Supply Planning Manager
Enterprise House, Ashford
£Competitive, Excellent career development, discounted products and services and much more!
Your local pub, your favourite restaurant, your children's schools all have one thing in common - Brakes. There are a lot of hungry mouths to feed out there and every day we deliver million products from our fleet of 2000 trucks to thousands of restaurants, pubs, hotels, schools, hospitals and care homes in every corner of the UK. Our customers count on us for exceptional food and service, and as our response to Covid-19 proved, our 6,000-strong workforce is dedicated and proud to play their part in feeding the nation
We are currently recruiting a people centric and results driven Customer Supply Planning Manager to join our Supply Chain Planning team in Ashford
The role:
Support customer & business supply chain planning requirements, gathering demand insight & managing customer driven change within the network. Establish & develop collaborative relationships with Brakes key customers to facilitate best demand change intelligence gathering that supports best service for customers & lowest risk to Brakes
You'll be instrumental in rolling out and embedding tactical plans in line with our ambitious growth strategy and you'll bring functional expertise to ensure that we deliver, whilst keeping an eye on costs and creating an inclusive team working environment.
Key Accountabilities and Responsibilities

Collaborate with customers to gather forecasting insight for key demand events (promotions, allocations, menu changes, category switches events etc). Challenge, validate & analyse the impact & communicate simply and quickly across the Brakes Supply Chain & distribution network, specifically identifying concerns or decisions that need to be made.
Work with customers to gather insight relating to supply changes (bespoke product switches, bespoke supplier changes etc) and support with managing & communicating that change by working with customers, suppliers and across the Brakes supply chain & distribution network.
Collaborate with customers to ensure wastage risk against bespoke products is identified & tracked within 6 months of its shelf-life end or with sufficient time to take action to avoid waste.
Work with customers to ensure that bespoke product discontinuations are cleared from the Brakes Supply Chain & Distribution network within 14 weeks of delist or in line with the customer contract.
Build the appropriate relationships with internal sales teams to gather insight relating to sales driven change (. customer brand switching or nominated to list line switches)
Ensure that feedback is provided to customers or sales teams on the quality of their insights
Live the Brakes values ensuring that change activities and communication with customers, suppliers and across the internal Brakes SC teams meets the criteria outlined in the values handbook. Objectives

Ensure that all customer change activity is understood at least four weeks of the change occurring & is known about / captured on the planning pipeline so that the appropriate resource can be allocated to it
Ensure that all known change activity is shared across the wider supply chain & that the capturing of product level forecasts are discussed & agreed with the demand team to ensure all information is value adding
Review customer information and challenge - particularly where forecasts appear to be unrealistic, where there are known supplier issues, product discontinuations or code changes.
Ensure post change event reviews of forecast accuracy are diarised with customers, sales or suppliers & that value added or detracting insights are shared. Capture any lessons and share with the rest of the team.
Be accountable for consistently challenging customers to limit product waste & remove dead & discontinued lines from the Supply Chain by championing the stock clearance process You:
You'll live and breathe Customer First, with an innovative and agile approach to identify new ideas and methods. You'll enjoy working collaboratively with a dedicated focus on driving results. You will be resilient - accepting and learning from mistakes and building future solutions. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do.
Required skills and competencies:

Essential at least 1 years experience in a customer facing role
Essential at least 1 years experience in a Supply Chain role, preferably in retail, foodservice or FMCG company.
Understanding of outlook tools (Excel, powerpoint, outlook & word) and experience of using an ERP system.
Experience or involvement in delivering or working as part of a project team essential.
Understanding of lean principles or other continuous improvement methodology desirable. Six Sigma Yellow or Green Belt would be advantageous

What you'll get:

A competitive salary
Huge discount on all sorts of lovely food and award-winning products
Generous holiday allowance, with option to purchase more
Recognition awards and Incentives
Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility
And much more....

There's a lot on offer, so what are you waiting for?

Bring your whole self to work. BelongAtBrakes
At Brakes we're passionate about creating an inclusive workplace that celebrates and values diversity. We don't want you to 'fit' our culture, we want you to help define it.
All job applicants will receive equal treatment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.


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