Head of Responsive Repairs

Zoek Pin West Midlands - This Area Only

Permanent (Full time)

Posted 42 days ago

Permanent position to join a leading Social Housing provider in the Midlands to assist in the transformation and streamlining pf processes across their reactive maintenance services.

Client Details

The client is a reputable, leading Social Housing provider with a range of diversified services, offering high quality homes to the Midlands, East and South of the nation.


Key duties for the Head of Responsive Repairs includes the following:

Assisting in rebuilding, transforming and continually developing the responsive repairs service with a key focus on being customer centric and value for money
Maintaining relationship management with contractors and ensuring maximum value from contracts in place
Identifying and implementing new processes/systems to ultimately enhance customer experience and service delivery
Managing complex cases of service concerns and dealing with investigations leading to most efficient resolution
Management of 3 Regional Managers, overseeing quality of operational delivery in line with tenants' requestsProfile

The candidate will need experience of management in housing or Local Authority stock but could also come from a private contractor with experience of delivering repairs in housing.

The ideal individual will be commercial, strategic and able to make operational improvements while also future proofing operations/services/customer experience.

Job Offer

A competitive salary, car allowance and benefits package is on offer including private healthcare and pension

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