Account Handler

Zoek Pin Warwick, Warwickshire, England

Permanent (Unspecified)

Posted 31 days ago

The role of the Account Handler is to provide office-based support to their assigned Account Executive in the day to day running of the client portfolio, including setting up all appropriate actions required for contract renewal. The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all ResponsibilitiesEnsure the smooth running of assigned portfolio on a day to day basisDevelop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levelsBe the first point of contact for day to day enquiries from clients, providers and other internal and external sourcesIndependently respond to queries from both clients and insurers in a pro-active manner, whilst keeping consultants informed as appropriateCo-ordinate administration of schemes including invoicing, membership data, claims data, communication materials and other associated queriesPrepare template client reports as request by Account ExecutiveResolve any identified discrepancies in provider documentation before sending to clientsPeriodically attend client meetings with the Account Executive, subject to agreement of the Account Handler Team Leader and team resourcingMaintain client records and data in line with Towergate systems and protocolsProvide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and Towergate Criteria - must be clearly demonstrated on CVBackground in Insurance - Either at an Insurer or BrokerBackground in Customer Service/SalesAlso EssentialExcellent communication and interpersonal skillsProactive attitude, with the ability to use initiativeExcellent organisational skillsThe ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detailEffective teamworking skillsInfluencing and negotiation skillsOral and written communication skillsCommercial awarenessWillingness to learnResilience, to enable you to deal with problems and constructive criticismPlease apply online - no agencies!

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