IT Support Engineer

Zoek Pin Stratford, Greater London, England

£26000 - £35000/annum Healthcare, Pension, 22 Days Holiday

Permanent (Full time)

Posted 42 days ago

IT Support Engineer
Stratford / Remote
£26,000 to £35,000 + BUPA Healthcare + Benefits + 22 Days Holiday

Excellent opportunity for a 2nd / 3rd Line IT Support Engineer to join a stable, growing company, in a highly varied and interesting role where you can develop your skills on new technologies.

This growing IT MSP work with a diverse client base, from charities, School, Financial institutions & Tech start-ups. Through growth, they are looking for a Support Engineer to join their busy team.

In this role you will join a busy team assisting in supporting their growing number of IT Support clients. You will be responsible for resolving more complex issues as they get escalated from 1st line through to 2nd / 3rd line. Hybrid working with travel to client sites across London may occasionally being required.

The ideal candidate will be an IT Support Engineer who has worked for a Managed Service Provider previously.

This is a fantastic opportunity to join a growing company in a varied and interesting role where you can develop your skills working on a wide range of technologies.

The role:
*IT support with a range of SME clients
*Handling issues escalated from 1st line
*2 days a week in the office or on a client site, 3 days a week working from home
*Working with and resolving issues on a wide range of technologies

The person:
*Experience in IT Support or 2nd / 3rd Line Support Engineer roles
*Experience working on a wide range of technology
*Previous experience working for an MSP or with SMEs beneficial
*Happy to travel to client sites when required

Skills & Experience beneficial to the role:
*Troubleshooting and implementing basic support fixes on MS server 2012 or above
*Administration of Office 365 and/or inhouse MS Exchange Servers
*Strong knowledge of DNS and DHCP
*Management and administration of Active Directory and Group Policy
*Network troubleshooting - ability to identify what is on a network and points of failure and collect tangible data using tools such as ping, trace route etc.
*VPN - ability to troubleshoot and setup client access
*Microsoft Office 365 - Understanding of the packages and systems involved in Office 365.
*Recent qualifications in Office 365, MS Server or similar.
*Storage Management - Experience with common NAS types, QNAP, Synology, Buffalo. Experience working with iSCSI connection, Raid management O, I ,5.
*Print management systems
*Domain Management, understanding of external DNS including A, CNAME, MX, SPF & TXT records.
*Networking & Switching - Physical and Wireless networking
*Remote Access - Experience setting up VPN's both remote and site-site across common firewall devices, terminal services and RRAS.
*Virtualisation - Experience with Hyper-V on single server environments and exposure to VMWare/VSphere.
*Network Security - configuring common firewall types such as Draytek and Sonicwall. Understanding of WAN setup and IP addressing. Exposure to different internet service technology. Experience with Port redirection/NAT.
*Mac OS X and Apple Devices
*Mobile - Experience setting up and managing mobile devices including iOS, Android, Blackberry and Windows.
*Experience to Cisco networking & security
*Structured Cabling - Understand the difference between different types of structured cabling and patch management

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