Customer Experience Team Leader

Zoek Pin Northampton, Northamptonshire, England

Permanent (Full time)

Posted 8 days ago

One of the largest and most successful industrial automation manufacturing companies is seeking or a creative, solution orientated Customer Experience Team Leader that has a strong track record of delivering exceptional service within the UK industrial automation sector.

The successful candidate will be inquisitive, analytical and inspirational as a team leader and have extensive experience of working in a sales or service environment within an engineering/industrial automation organisation, able to demonstrate hands-on experience of SAP, be calm under pressure and able to manage complex orders.

Experience & Skills required

Higher level of education in Engineering (. BTEC; HNC; A-Level in Physics or Maths) or demonstrable knowledge of engineering to the requisite level

NVQ level 3 or equivalent in Customer Services / Sales or extensive commercial experience working in sales or customer order management

Proven experience working in a team leadership role, with the ability to demonstrate the management of different personalities within that team

Able to demonstrate hands-on experience of SAP complex order handling

Has worked within a contact/telesales environment, to enable coaching from a position of experience

Critical decision making

Attention to detail

Planning and Personal organisation skills

Coaching and Mentoring skills

Able to communicate effectively at all levels including being able to present to wider audiences

Problem-solving and analytical skills

Performance management including conflict management/resolution

Able to understand and translate technical information to the requisite level to enable the training and coaching of the CE team
So, if you are looking to join market leading industrial automation company, to contribute towards strategy as well as deliver their vision to become even more service focused - And if you have high levels of energy and enthusiasm and are serious about developing your career, you will suit this opportunity exceptionally well

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