6 month - Greater Manchester - This Area Only | Zoek UK | 25b7e1
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6 month Temporary Customer Service Agent- includes weekends
Greater Manchester - This Area Only
Temporary (Full time)
Customer Service Advisor
Temp to perm contract Manchester City Centre £10 per hour PAYE
My Client, Coop Group in Manchester are recruiting Customer Services Advisors to join their offices in central Manchester.
You will be working in a state-of-the-art office based 2 minutes away from Victoria train and tram station and 3 minutes away from Shudehill bus station. The office has a fully equipped gym and 2 restaurants and coffeehouses in addition to an onsite shop and post office.
You will be required to work on a rotational basis of hours per week with shifts varying between the hours of 7:30am- 10pm. Currently you will be required to work every Saturday & Sunday with pre-arranged lieu days in the week. You will receive your rota 4 weeks in advance.
Full training will be provided however, you will need a good understanding of IT systems and previous experience in a contact centre/customer facing role is essential.
Providing a first call resolution to client queries over the phone and via email
Answering calls to make initial arrangements to bring deceased into our care
Excellent customer service skills
Good IT skills with knowledge of using Excel, Microsoft Office 365
Previous experience of working in a contact centre environment or customer facing role
Confident telephone manner
Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. NCoates
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants