Client Success Entry Level (Start your career with us!)

Zoek Pin Swansea, Wales

Permanent (Full time)

Posted 2 days ago

The Client Success is responsible for developing customer relationships that promote retention and loyalty. Works closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

Responsibilities and Duties

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Develop and maintain relationships with a select group of named accounts to ensure campaign success

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Serve as a trusted advisor for our clients and be an expert in INFUSEmedia offerings

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Collaborate with internal subject matter experts to deliver campaign leads and ensure clients are happy with the outcome

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Collaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects

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Create and coordinate account documentation including reports, RFPs, and other recommendations

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Accountable for post-sale account management and driving account growth through excellent customer service and delivery, communication and on-boarding

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