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Customer Service Team leader

Borehamwood, Hertfordshire

£25000 - £27000 per annum

Permanent

Customer Service Team Leader

Salary £25k to £27k

Borehamwood

Our client is a leading specialist in their industry and ultimately part of a global group. Learning and development forms a huge part of the employees journey and employees are encouraged to take ownership of their development.

Currently expanding the team and have many opportunities within their Customer Service department.

Over view of role

Responsible for overseeing the Customer Service team Handle all escalated calls Identify development areas within the team Leading, managing and motivating to ensure all standards and KPIs are met Test systems / changes if required Ensure all company procedures are followed Work closely with managers and learning and development One to ones and coaching

Ideal candidate

Previous call centre experience ( ideally within an inbound environment ) Proven people management skills Experience of working with targets both individual and team Proven complaint handling experience Time management skills

Tate is acting as an Employment Agency in relation to this vacancy.

Posted 30 days ago

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